I'm having trouble having the keypad recognized by my PC. Not sure what's going on? I plugged it in via USB. Not recognized. I connected via Bluetooth and it works, but the software (GK6XPlus Driver V6.0.0.39 at jikedingzhi) does not recognize the device when plugged in. Any tips on how to get the device recognized so I can remap the keys? Thanks! I got this in the December 2020 batch.
Wireless and keycapless--all in the same package!
Seems like adding an option for a set or two, just to get things moving, might have been a good idea.
When you hold Fn + Tab for 3 seconds it says it starts/locks the keyboard. Does that mean that it turns it on/off? I wonder whether "locking" the numpad means it is truly off, because mine shows it is still connected to my PC when locked. If not, do you guys know how to turn it off completely?
If it's like the other GK wireless stuff, the 'lock' does not turn off the keyboard. My GK66 continues to drain power even when locked. Without a power switch, the wireless mode is of questionable use, since the thing is either plugged in or out of power most of the time.
Is there an owners manual or something for this numpad? I connected it via the bluetooth cable and the lights are working. None of the keypresses are getting registered. Nothing is showing up in the bluetooth. Some post here talked about pressing the "fn+backspace" or something like that. I have no idea which one is the FN key or anything. I didn't get any documentation along with the product either. So if anyone knows how I can get this thing to work please let me know.
Thanks for the sentiment! Drop said Sorry product was not sold with a warranty. Lesson learned, never a good idea to buy electronics with no warranty. I'm not sure why Drop wouldn't provide a warranty option. The chances of me arranging a repair with their source is pretty unlikely and they should be aware of this for their clients, make arrangements with their supplier for a warranty option even if for a small premium. I would have jumped on that and been very thankful about it. To think they can leave NA customers in this inevitable position on electronics purchases from their own managed supply chain without an outlet to handle faulty products is a pretty sad oversight. Doesn't exactly conjure up much customer experience points to say THE LEAST
Yeah... drop can almost never replace items based on how they sell things, especially if they dont make them. Although I'm surprised you couldn't at least get a refund if it's actually DOA. Did it ever work? Or was it always a dud? Drops support has been pretty good for me in the past.... i might ask again to see if it can be escalated?
And yeah, if its one of these foreign companies, you usually can't expect any support.
Got my shipping info!
Edit: Wow, next day delivery. Usually Fedex does a hand-off to USPS and even though I am in the same state as their warehouse I usually have a couple of day lag.