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fgoni
6
Feb 19, 2018
I've just received my GL0143. Watch is very nice, but I have a misalignement of the Hour Hand. At 22:00 it is between 21:00 and 22:00, closer to 22:00. At 22:28 the hour hand is correctly pointing to 22:00. Anyone else having this same problem?
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ted42
2
Apr 21, 2018
fgoniI just received my GL0143 from the April 1 drop today; it's having the same issue, but is "only" 15 minutes behind. It's annoying af. Did you manage to get it resolved through massdrop, glycine or the supplier?
fgoni
6
Apr 21, 2018
ted42After several email exchanges I sent the watch like 6 weeks ago to the supplier after paying them $60 for management and return and I am still waiting them to send it back. Apparently they are changing the movement as they told me a week ago.
Mac11
87
May 21, 2018
fgoniUpdate, if you plaease. Cheers
ted42
2
May 23, 2018
Mac11I sent the watch back to Glycine, after an email exchange of course, a few weeks ago. On May 8th they told me they'd be replacing the movement under warranty ; the status has been "In progress" since that time...I'll post again when I finally get it back...
Mac11
87
May 23, 2018
ted42Thanks for the update.
fgoni
6
May 25, 2018
Mac11I did receive the watch and it's working as expected. It took very long, though.
slaw
9
Jun 7, 2018
fgoni I've just received my order and I have exactly the same issue and exactly 20 minutes behind..
Mac11
87
Jun 7, 2018
slawHopefully you don't have to pay additional fees to have it fixed. Massdrop should front the the bill. Keeps us posted on your situation please.
slaw
9
Jun 7, 2018
Mac11Additional problem is that I'm from europe, we will have ocean and customs against us. Honestly.. I am not willing to pay ANY money to get it fixed, it is basically DOA (dead on arrival) for me. Let's think for a while about quality control at Glycine, swiss made watch and so many people with the same problem? It is a joke..
Mac11
87
Jun 7, 2018
slawIt's really unfortunate. One must assume, it has to be due to the fact that Invicta now owns Glycine and has adoptedsome of it bad habits. There needs to be better policies in regards to returns a d situations like this. Massdrop should punish the supplier in the way of not selling there product in the future. Massdrop will quickly soil there name, if issues like this keep occurring. As for you Slaw, don't you have the option to return the watch? 30 day return policy?
slaw
9
Jun 7, 2018
Mac11Maybe I have, but I am pretty new in terms of importing stuff. I paid 180 USD of additional import duties, and who will return this money to me? Some of them belongs to Polish government, some to UPS and I have no idea how to get them back.
ted42
2
Jun 8, 2018
ted42Finally got my watch back from Glycine (International Watch Service Center) this week. The problem is fixed "only" 6 weeks after I received it from the Massdrop. Clearly there is an issue with Glycine's QC, but their Authorized Dealer that is working with Massdrop should know better than to send out these defective watches; apparently it is easier for him to pawn them off on us and have us work with Glycine to get them fixed than for him to do it.
slaw
9
Jun 8, 2018
ted42Hi. You sent it to Netherlands? You ended paying anything for the repair (I mean postage or something)?
Dongy
13
Jun 15, 2018
ted42Hi ted42, I need to send mine to a repair centre. Did you report the reference number and the case number on the warranty card yourself before sending everything to Glycine? Thanks for your help.
ted42
2
Jun 21, 2018
DongyThat is correct. I provided them with a copy of my purchase receipt and my warranty card before sending my watch to them.
Dongy
13
Jun 21, 2018
ted42Thank you for your reply! I’ll follow your footsteps. The european service center has not been very chatty and I had still no idea how to proceed before your reply. I need to report the number of my watchcase on the warranty card first then!
Dongy
13
Jun 21, 2018
ted42Sorry, one last question. Did you send the original warranty card or just a copy of the card?
Thanks again for our help!
ted42
2
Jun 21, 2018
DongyI had an email communication with them. They requested I send them digital copies of my warranty card and receipt and authorized my return. I simply took pictures of the paperwork with my phone and send them those.
Dongy
13
Jun 21, 2018
ted42Thanks again. I'll contact them once more first before doing anything.