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Dmf326
8
Oct 8, 2017
My watch won't keep the time. I've had it for less than three months and it won't hold a "charge". Even while wearing the watch all day it runs very slow. It worked fine at first, but now it's unwearable. Nothing worse than a watch you cannot trust. I bought a Swiss watch, expecting Swiss quality. I believe that quality extends to the warranty process, and yet the warranty process is a sham. They want you to pay shipping both ways, fine I'll eat the shipping costs even though I don't feel I should be responsible for this. But here is the deal breaker, they require an "evaluation fee" fee as well. Out of principle I refuse to pay this. I love Massdrop and I want to buy more watches, but this warranty process has left a very bad taste in my mouth. I'll be taking my watch to my local watch shop for repair. I'll probably end up paying double the shipping and evaluation cost, but at least I won't feel like they are ripping me off.