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Sep 7, 2023
checkVerified Buyer
missing a key and the support team is not helping
Beautiful keys, but I was missing the Y key. Support has been promising I'd be getting a tracking number for my missing key in short time frames for two months now and has now blown through three different promises of when that would happen. Support has also been wildly unhelpful: the agent only answers one question on a message that has three, and usually the least important question. Nobody should buy from Drop. They'll send you a product that's not fit for purpose and then lie to you about their intent to fix it.
Recommends this product? No
Admin User
Sep 11, 2023
caseydHi @caseyd We apologize about the poor experience. Our vendor has shipped the replacement key directly to you. It looks like it was delivered September 9th. Please let us know if you require additional support.
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