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Kevin
5434
Outreach
Aug 24, 2020
Hey Everyone, Here's a very important update about the Godspeed SA Custom Keycaps. To catch people up on the situation, I'll quickly explain that keycap production is essentially completed, but the packaging is severely delayed. The quote/warning that we're getting from Signature Plastics is that it will take 60 days for them to take all of the keycap sets and pack them into the plastic trays. A week ago we made the decision to move ahead with shipping the keycaps in the typical way that Signature Plastics ships their keycaps, which is in a plastic bag. We did this with the expectation that the majority of users would prefer to get the keycaps sooner rather than later, and the loss of packaging wasn't a major concern since it was consistent with the experience that has always accompanied SA profile keycaps. I want to stress that as a company, we are indifferent to the two options and simply want our users to be satisfied. It appears that there is a significant group in the community suggesting that they would prefer to delay the product ship date, in order to accommodate the packaging. Understand that this delay is of an unknown duration (60 days is an estimate, and our experience is that estimates are usually overly optimistic). So moving forward, we're going to offer two options to all group-buy participants. They can EITHER opt to get their keycaps shipped in standard "bag" form, in early September, or they can wait to receive their keycaps in a plastic tray in a cardboard sleeve. Logistically, we'll need to hear from people soon in order to separate the groups of orders and coordinate the different packaging. We are giving people until August 28th to notify us of the option that they want via the google survey link below. If you do not respond via the survey, you will automatically be put into the (late, with packaging) group. Once you've filled out the survey, you will not be able to switch your option. We hope that these scenarios will allow people to weigh the relative advantages and decide what works best for them. https://forms.gle/JbYezEk49Zrj4cBQ9

tuwojai
33
Aug 24, 2020
Kevini am unable to respond
Sendrim
177
Aug 24, 2020
Kevin"You need permission"
Sendrim
177
Aug 24, 2020
Sendrim"This form can only be viewed by users in the owner's organization. Try contacting the owner of the form if you think this is a mistake. Learn More."
IvanP
2
Aug 24, 2020
KevinSame here. This form can only be viewed by users in the owner's organization...."
Kevin
5434
Outreach
Aug 24, 2020
IvanPwoops 1 minute
Gavin.Race
1
Aug 24, 2020
KevinYou need to change the permissions on this form so that users can actually fill it out *Permission has been changed, thanks!
(Edited)
Kevin
5434
Outreach
Aug 24, 2020
SendrimSucks when everyone that is proofreading and testing a form is automatically logged into your organization :(
audrentis
12
Aug 24, 2020
Kevinmy order number starts with MD-93311. Do I need to add the "X" ?
Kevin
5434
Outreach
Aug 24, 2020
audrentisno X required, fixed.
Narf_Drop
38
Aug 24, 2020
KevinI don't want to further complicate things, but would it be possible to have the caps shipped in bags along with the empty trays? I think in your previous post you said that production of the packaging itself would only take 5 days, but the delay was due to manually sorting individual keycaps into the trays. Would it be possible to put the bags of caps and empty plastic trays into one box? I would definitely rather get the caps earlier, but it would be nice to have the trays too.
(Edited)
Keeb.ineer
90
Aug 24, 2020
Narf_DropI second this. I don't mind organizing the keycaps myself. Much better than waiting 2 months for someone else to do it for you. It's just not realistic from a logistics standpoint.
(Edited)
Kevin
5434
Outreach
Aug 24, 2020
Narf_DropYou're complicating things- while that may satisfy you, I'm sure some people will consider this option to be holy inadequate. Two options is enough complexity for us :)
KevinThank you for giving us the choice/vote. It's a nice way of figuring it out.
stanleylelnats
21
Aug 24, 2020
Kevinhow will extras for this set work? Will they drop after the people waiting for boxes receive their keycaps?
(Edited)
Gimbal
12
Aug 24, 2020
KevinSeems to be working now, I opted for the ship now in bags as I intend to put them on a keyboard. I know, craazy,
Kevin
5434
Outreach
Aug 24, 2020
stanleylelnatsYeah, extras will be boxed and won’t be sold until the later group is done shipping.
Keeb.ineer
90
Aug 24, 2020
KevinI joined the GB, but if I wanted to get a second set, do I have to wait for extras?
Narf_Drop
38
Aug 24, 2020
KevinHaha, yeah I figured. I think your earlier decision not to wait was the right one, and I’m a little confused by all the outrage in the comments. Like, was the packaging something that factored into people's decision to buy this set? I don’t think Drop ever advertised special packaging as part of the product. (Maybe MiTo mentioned it?) It seems like people are getting bent out of shape over something that they didn’t even know was on the table in the first place and just want to complain to get discounts. But I’m sure there will be a bunch of people that would rather wait and have everything come in nice organized trays over bags if given the option, so it’s cool to see that you are offering people a choice. It would be nice to have an option to get the empty trays, but I see how it would complicate things even more. Hopefully more people will be satisfied with their choices. 
Jmg123
73
Aug 24, 2020
KevinPersonally I would much rather have them sooner with no tray (which for me goes in the bin anyways)
Kevin
5434
Outreach
Aug 24, 2020
KevinBased on responses, here's where we sit for people's preference:
search



tophurious
59
Aug 24, 2020
KevinThis is really really great to see. Thank you, genuinely, for taking our (let’s call it overzealous) feedback and acting on it. Just to clarify, is the “cardboard sleeve” that the trays will be shipped in the MITO designed Godspeed SA packaging pictured in his post below?
MiTo
13955
MiTo
Aug 25, 2020
tophuriousCorrect, it is a cardboard box that wraps around the plastic tray. Also for reference: Shipping logic:
Usual zip locks (not enough keycaps to justify the tray + sleeve):
  • UK
  • Exotic
  • Mitonauts
  • Apollo Milky Way
  • Ares Milky Way
  • Lunar Milky Way
  • F Row Contrast
  • 6.25 SpaceBars
  • 7 Spacebars
  • Mini Bars
If you order consists only in these above, there is no point in waiting, since the keycaps were going to be shipped in a zip lock anyways.
Trays (one tray inside one sleeve, per kit):
  • Solar Alphas
  • Lunar Alphas
  • Supernova Alphas
  • Apollo Mods
  • Ares Mods
  • Ares Mods
  • Classic Mods
  • Apollo Numpad
  • Lunar Numpad
  • Ortho Text
  • Ortho Micons
  • 40s
  • Ergo
  • Genespeed
  • Mitospeed
  • Norde
  • Colevrak
  • Novelties
If you ordered at least one of the kits above, consider selecting wait, since each kit will come in a tray + sleeve.
Laneware
12
Aug 25, 2020
Kevin@Kevin can you confirm that the boxes will have box art?
MiTo
13955
MiTo
Aug 25, 2020
LanewareMy comment down below shows it, please scroll down.
dstaar839
5
Aug 25, 2020
MiTothanks for the picture, that's the box worth waiting!
ElderSage
88
Aug 25, 2020
KevinThank you for trying to find a way to meet the desires of our often insane community.
PlatiB
2
Aug 25, 2020
KevinGood! I expected this situation. This is your "consideration".
(Edited)
sevenseacat
1938
Aug 25, 2020
KevinThanks for giving us the option for the trays and boxes. It seems kind of funny to be all like 'oooh we don't know how long it will take, better not choose this option eh' when the time should have been estimated and factored and communicated a long time ago, but hey, better late than never.
HerderOfNerfs
11
Aug 25, 2020
KevinI have two separate orders, is it cool that I put both order numbers in the same survey or do you require two separate survey responses?
Kevin
5434
Outreach
Aug 25, 2020
HerderOfNerfsBoth will probably work but doing two forms with each order IDs is safer, lowers the chance they we make a copy paste error.
HerderOfNerfs
11
Aug 25, 2020
KevinDone! Thank you.
Kevin
5434
Outreach
Aug 26, 2020
An email with this update was sent out to everyone.
pott
145
Aug 26, 2020
KevinI never received any email on the topic... Are they confirmed to have all been sent out?
Chaffree
47
Aug 27, 2020
KevinHmm...I wonder if the estimated December shipment for trays moves up if they don't have to tray package 70%* of orders now. *as of 2 days ago
L.niels
87
Aug 27, 2020
Chaffree+1 with more than half of buyers chose to get it in Sept w/o the tray, the manual packaging work load left to SP is greatly reduced, it's reasonable to expect they finish the job sooner right?
Kevin
5434
Outreach
Aug 27, 2020
ChaffreeIn theory yes, but we don't exactly have control over the pace at which Signature Plastics works at. We'll have a lot more insight once they actually start the process (tbh they're just guessing since they've never done this).
Kevin
5434
Outreach
Aug 27, 2020
pottI see you on the email list of people who have been sent the email..... check your spam/social tab/etc?
Keeb.ineer
90
Aug 27, 2020
KevinIs it possible to get an updated pie chart? I chose plastic bags, but with such a large number of people opting for bags, the box and tray option may take significantly less time. Is it possible to update my preference? Do I fill out the form again or is it a one-time deal?
(Edited)
MiTo
13955
MiTo
Aug 27, 2020
Keeb.ineerWe warned that once the form is filled, the choice is final. If you chose bags, bags you’ll get.
Keeb.ineer
90
Aug 27, 2020
MiToNo worries then, that's fine with me. Thanks!
pott
145
Aug 27, 2020
KevinI keep a daily eye on all my email Folders and can re-confirm, I just never received these. I have no rules for auto-delete etc... as far as I can tell, they were never sent.
stanleylelnats
21
Aug 27, 2020
KevinCan we get an updated chart of responses since the deadline is closing in?
Keeb.ineer
90
Aug 27, 2020
pottThe link is also at the top of the thread: https://forms.gle/JbYezEk49Zrj4cBQ9
pott
145
Aug 27, 2020
Keeb.ineerYeah I filled the form manually :) but a) I got no confirmation the form went through and b) I always inform vendors of potential bugs if there are issues (such as not receiving emails) to enable them fixing it if needed.
Keeb.ineer
90
Aug 27, 2020
pottThat's pretty cool of you! I got no confirmation either, just submitted it and prayed it was received lol
(Edited)
HungHingDaiLo
38
Aug 28, 2020
KevinSubmitted (faster shipping, in plastic bags), but didn't receive confirmation.
L.niels
87
Aug 28, 2020
HungHingDaiLowait, are supposed to get confirmation email ? I submitted the form through the link in email, I didn't get a confirmation email and I assumed there is no confirmation.
(Edited)
HungHingDaiLo
38
Aug 28, 2020
L.nielsI suppose there is no confirmation email about our choices. Let's hope the keycaps in plastic bags begin shipping soon.
Hang
440
Aug 29, 2020
KevinSo when will our orders (people who opt for baggies) be shipped? When will extras be available for purchase?
L.niels
87
Aug 29, 2020
Hangsomewhere it's said extras will come after SP finishes packing with the trays, i.e. in Dec.
Hang
440
Aug 29, 2020
L.nielsYeah, I thought I read that too, but I couldn't find it anymore. Maybe they edited it out.
KevinHere are the final numbers from the survey. Note that the 500-ish non-respondents are defaulted to the "ship later" option.
search
We'll have clarity from Signature Plastics on the timing of the "September shipment" in the next 7 days or so. Meanwhile I'll try to post updates about the packaging production (I think that's underway now), followed by shipping it to America and getting the collating going. We don't hear a lot from SP once they're packing so don't expect too much in terms of updates on that front.
KevinHere are the final numbers from the survey:
search
We'll have clarity from Signature Plastics on the timing of the "September shipment" in the next 5 days or so. Meanwhile I'll try to post updates about the packaging production (I think that's underway now), followed by shipping it to America and getting the collating going. We don't hear a lot from SP once they're packing so don't expect too much in terms of updates on that front.
bdonaldson
0
Sep 1, 2020
KevinJust saw this post. Any reason why the non respondents are defaulted to the later ship date? I would have been fine with the bag.
Keeb.ineer
90
Sep 1, 2020
bdonaldsonI guess so they don't miss out on the box. To me it makes sense, it seems better if you default to an option that doesn't give you less contents (albeit, the box was really a gift from MiTo to us, but not everyone sees it that way). If they didn't respond and wanted the earlier shipping option, that's on them for not responding. I opted for the bags as well, super excited to get them ASAP!
Hang
440
Sep 1, 2020
Keeb.ineerThey haven't even ship them to drop yet. If we're lucky we might get them by the end of the month.
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