Grifos Bog Oak Wood Fountain Pen Discussions | Drop

Mar 28, 2017

BootsandPantsHello, sorry for your trouble but may be it only need of good nib washing. It could happen. Lets try this followig and then if it isn't usefull we are ready to send you a new nib. so to wash it: What you must do is leave the whole nib section in a glass full of lukewarm water added with a spoon of alchool for a night long period then wash it under the tip and try to write. If no positive result arrive do this again for one more night.If again the pen not write again you have to disassemble the nib and the feeder (the black plastic "tongue" under the nib) from the point section. Proceed as follow:Before taking away the nib please look at the nib back and remember the nib positionaccording to the black nib feeder (you may take a picture). Keep the finger gripsection screw on to the pen barrel to have the best grip while changingnibs. To change a nib please use a piece of cotton cloth or a bycicle rubber ( or rubber gloves like the ones used to washdishes) to get a perfect grip of the nib when you pull it out and push itdown. 1.To take away the old nib, hold it tight with the piece of rubber and pull it outmoving it slightly right and left.After this leave these three parts (nib, feeder and point section) in waterand alchool glass again one night and then reassemble them. 2.To reassemble the parts start from the feeder, it fits easily inside the holderturning it right or left till you find the feeder's nest, you will hear a clickand feel the feeder slides inside. 3.Take the new nib and lean it against the feeder to understand the fututre nibposition. Insert the bottom of the nib between the feeder and the holder andpush it down much enoght to make it slide inside the holder (use a cotton clothor rubber), continue pushing it down (without rotate them anymore) till you seeand feel the nib is enough inside the holder (it doesn't slide insidemore). All is done now and the pen will write again.Let me know if all will be fixed or no so we could help you again in the chance.Best regardsMaurizio

Mar 28, 2017

Ty.Griffin

Jun 24, 2017

BootsandPantsMe too. This was a fairly expensive pen (for me), and it really doesn't write well. I also thought I was getting a fine tip and ... got something else. Not happy about the quality. And as was mentioned below, it doesn't post well. I didn't ask for a refund, but wish I had.

Jun 24, 2017

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Jun 25, 2017

Ty.GriffinWhat indeed make me wonder isn't the fact that some time an hand made pen could have a mishap, this could happen to every body make one after one stuff by hand. No isn't this. What make me wonder is why people with some mishap find more useful write here and "only" here instead contact us to get assistance... we are here always and do not regret our time in customer answers ( even on Sunday as you see) so could you please explain us this preference in only complains instead collaborate to fix the mishaps if any? Regards from Italy. Maurizio

Jun 25, 2017

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Ty.Griffin

Jun 25, 2017

StubnibThanks for the fair question and reply, Maurizio. The real reason is that after using the pen for awhile, I was so disappointed that I tossed it in a box in my desk, and haven't thought about it, until I saw this MassDrop posting. I wanted to share my concerns with others who might be considering spending $200 on a pen. In fairness to you, I didn't contact you. I realize it's possible you would have offered a refund, had I done that. My view is that there is always some risk with online purchases and I as the buyer assume some of that risk. The other reason is that frankly, it's a hassle to have to ship something back to Italy.

Jun 25, 2017

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Ty.Griffin

Jun 25, 2017

Ty.GriffinAlso, I'm not sure that the pen wasn't "as advertised", I just really didn't like it. So given the subjectiveness of that, is it fair to ask you for a refund? I don't know the answer to that. But I do think it's fair to let others know that I wasn't satisfied with it. Thanks again for the reply. Ty

Jun 25, 2017

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Jun 25, 2017

Ty.GriffinHello again, in my lines here below I could not able to write correct English so please forgive me, I hope that the meaning of what I will write could arrive you. seem to me that you have presumed many things, for example you presumed that a nib with writing problem have no solutions in truth our nibs are from German company Bock and it is worldwide know for nib quality ( check yourself on Google) then is statistic that German people too are human and could have in percentage some problem, it could be also us, due to the feeder which is stamped, so a new feeder and nib could be sent you easely at no cost if you was contacting us. Then saying nothing to us you hide us a information about the Bock nib problem so we wasn't able to forward them this information, is a information that all the serious company need to know to improve again quality. Then you presume that purchase over Internet is "risky" but there is plenty serious companies on Internet not only frauds. Sure could happen but before think so please drop a line. We think to be serious

Jun 25, 2017

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Jun 25, 2017

Ty.GriffinWe think so since we sell thousands pens each year over Internet included some hundreds here on MD. So please do not put all the company at the worst level, at least before think so spend the same time you used here to complain our quality to drop us a message so we could fix your mishap. It could worth the pain expecially as you said when you spend 200$. Isn't? i do not know how things exactly works in US but I can grant you that in Europe there is a lot of laws on ecommerce grant and protect customers as you and we complein them all every day. Be sure. You shared your opinion here to other customers. Is your right. But you have never had a mishap in your job? And you like if somebody only complaint you for that mishap instead to work together to fix it? Then if you do not like the pen you have presumed no refund was available. May be. I admit I do not know MD rules but again our laws grant till a month of "satisfied or refund" warranty with pen return and refund. May be ( again) you could spend the same time you spent here to check this with MD staff or with me. Is a hope I have. Generally speaking I find that day after days people only prefer to "shoot" a complain feedback before to find a fair way to fix it contacting the people who are on the other side of the screen. Is a pity. Hoping you understand my point of view. Regards Maurizio

Jun 25, 2017

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Ty.Griffin

Jun 25, 2017

StubnibI think your English is elegant. And you make some good points. Part of this for me is the time and energy factor. I buy a pen once a year, give or take. I really want that pen to be functional, and to work when I need it to. Rather than spend the time trying to fix it, I'd rather put it in a drawer and buy a finely nibbed $15 Metro Pilot. The writing quality is quite good (at least I'm pleased with it), and it doesn't take anything extra on my part to get to that point. I'm not dissing your product with this statement, just attempting to explain my mindset. Based on the research I did before buying your pen, it sounds like lots of folks are very happy with their purchases. Thanks again for this conversation, I've appreciated your insight. - Ty

Jun 25, 2017

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Ty.Griffin

Jun 25, 2017

Ty.GriffinThere might have been a communication error when I mentioned risk with internet purchases. I believe that every process, especially human processes, are going to have some measure of both error and risk built into them. Even with very good companies (such as yours), buying something online, sight unseen, means that it's more difficult for me as the consumer to assess that risk, especially in terms of goodness-of-fit for the product I want to purchase. If I'm less satisfied (than expected) with an online purchase I generally chalk that up to the process of buying something online, at least in terms of my ability to assess whether the product will meet my needs. I don't see that in any negative way as a reflection of you, your company, or your product. There is an inherent risk in purchasing something online, even with very good companies, and I as the the consumer bear some of the responsibility for that risk. It's expected and ok.
As for my postings here, I use reviews both positive and negative when I make online purchasing decisions, and I think it's important to contribute to that, especially if I have strong feelings about a purchase, either way. Thanks again for the conversation.

Jun 25, 2017

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