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MarcM
1
Feb 26, 2019
I purchased the rollerball from this drop and love it. Unfortunately I broke the plastic tip off the end of the pen when I dropped it on a hard surface. I tried emailing the Grifos support team a week ago but they didn’t reply. Does anyone know who I might be able to contact to send the pen for repair?
MarcMAcually we have fully answered you on private email (more then one) and also shipped free the repaired point as you may remember. Would be great if after wrote the mishap in this post you would be so kins to tell how we have take care of you.
MarcM
1
Apr 26, 2019
StubnibI have received back the repaired pen tip, and it looks just like new. I am so pleased and grateful, and even more so seeing as you took care of me so graciously at no charge. Thanks so much Maurizio!! I'm so glad to have my Bog Oak working again :)
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