Click to view our Accessibility Statement or contact us with accessibility-related questions
Showing 1 of 87 conversations about:
elimelendez
2201
Jun 20, 2016
bookmark_border
An update for the group, we spoke to our customs broker earlier today and were notified that the order is still awaiting clearance at customs. We had our broker and vendor make sure that all the paperwork was in order and it looks like customs is just running a bit slower than usual.
Admittedly neither our broker nor customs could provide us a clear release date for the shipment. We will remain in close contact with our broker and update the group with an ETA as soon as the order is released.
We understand that the extra wait time is both frustrating and undesirable. Group members who no longer want to wait for the order can contact us at https://www.massdrop.com/support and our customer support will be happy to cancel your order and process a full refund.
Thanks for your patience and expect an update from us on 6/23 or sooner if something comes up.
Jun 20, 2016
View Full Discussion