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Showing 1 of 36 reviews about:
Grip-Its by Sewing Mates
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FULL DISCUSSION
romille
81
Oct 9, 2018
checkVerified Buyer
OK, so I haven't actually used these yet... but I wanted to give a review for their customer service. When I opened my set, I immediately noticed that while one laid flat on the table the other would rock up a good 1/8" above its mate. I e-mailed the company to ask it if would affect the use of the product at 8:50 EST on a Sunday night, and got a response 5 hours later at 2am! I wasn't expecting to hear anything back until the next day at the earliest.
They were very nice and told me how the little rubber feet were just twisted/pushed in by hand, and if they weren't in good it could cause it to rock. But they offered to replace them if needed. I twisted the feet in (just pushing as I had tried before didn't work) and it fixed it. I was impressed by how quickly they responded to my question, and how nice they were. Can't wait to use these for real, as they seem great.
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