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rodizzle
52
Mar 10, 2019
@handheldsci Bought this adapter directly from Handheld Scientific website. I have a Cooler Master Masterkeys Pro M (white led). I can see the green led lights turning on when I press a key but it is not registering in Windows. I tried it with a first gen Razor Blackwidow Ultimate and it works perfectly. Would really love to really have this working with the Masterkeys as this layout is unique. Thanks.
(Edited)
handheldsci
153
Mar 13, 2019
rodizzleThanks for reporting. We will investigate. If the green led blinks when you press a key but no output we are confident we can fix that once we have one of those to analyze. Update: just placed an order for a Cooler Master Masterkeys.. Will have result next week.
(Edited)
handheldsci
153
Apr 4, 2019
rodizzleWe got our Cooler Master Masterkeys Pro M (ID: 2516:0048). It works with the BT-500 without any problem. So I am not sure why it doesn't work with yours. Have you tried using the USB port of the BT-500?
rodizzle
52
Apr 8, 2019
handheldsci@handheldsci Could the issue be that my adapter is on firmware 5.1.9? Anyway to update to 5.2? Plugging the adapter directly to my pc usb port produces the same results...green led goes on when ever I press a key but doesn't register on the computer. Also, my keyboard firmware is on the latest version 1.06.
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handheldsci
153
Apr 21, 2019
rodizzleSorry for the false positive. Indeed there was an issue with this keyboard and we have just fixed it. Please contact support at handheldsci.com for a free replacement. @rodizzle
rodizzle
52
Apr 22, 2019
handheldsciThank you for the reply. Will contact support sometime this week.
rodizzle
52
May 3, 2019
handheldsciUpdate. Contacted support and they were very quick to respond. I am very happy to report that the updated adapter now works perfectly with my Cooler Master.
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