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Showing 1 of 13 conversations about:
Kavik
5531
Sep 5, 2019
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Unit just arrived, I'm not thrilled 😫
This version does not have the bearing pivot as stated in the overview description, and i didn't receive the diamond stones i ordered with it (though the receipt verifies it was supposed to include them)
Dear Drop support....
*sigh*
(Edited)
Kavik
5531
Sep 10, 2019
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KavikWell, Drop support gave me the generic response of refunding the $50 for the stones they left out, or doing a return, and ignored the comments about falsely advertising that this came with the bearing pivot. When asked to escalate the ticket they just stopped responding... That was 5 days ago.
I got ahold of someone at Drop today and they only want to do a full refund/return now...nevermind the fact that it will cost me $75 more to buy this elsewhere.
Whatever happened to sellers taking responsibility and doing the work to make things right with their customers?
What was advertised isn't what was sold, there's conflicting information between the product description and the specs (though not in a way that was obviously conflicting until after I saw the product in hand and researched why it didn't match what I read here)
And they won't reach out to the supplier to hold them responsible and get me the missing parts....how the hell do you run a business where you're the middle man, but you don't resolve issues between the first and third parties? That's 90% of your job responsibilities when that's your business model!
Did ANYONE here get the ball bearing pivot system that was listed in the product description?
40 people bought this, please speak up and share what you got?
It's the only way to show Drop that they screwed up this listing, by listing this as revision 1 in the specs but describing revision 2, vs just one person getting a mislabeled order
@Gritomatic
Were you the direct supplier for these?
I ask since you were commenting here, and these drop shipped from right near your location...seems too coincidental to be anything else
Perhaps you'd be able to assist?
If not it's going back, and I won't be re-purchasing at a higher price
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