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Hi,I am this drop's vender.1st,I am so sorry,yes there were big issue come to the last drop in Feb. this year,and I attach importance to this issue!I discussed with our factory's technology manager many times about the quality problem.apparently it's my fault that I do not QC all of the goods,and because of the Chinese spring festival is not the excuse!It's my duty my fault.But please trust me,trust ROYAL GLAM again,I promise this fault will never happen again,I need your forgiveness and a chance,this drop begin after almost half year,I think I will do my best to control the quality.and ROYAL GLAM will take more wonderful and cost performance products to you.Thanks all.(those photos are our new items,it used new technology,the same craft as BMW or benz's wooden panel,hope it will start drop on MASSDROP)
If this is true, it is very encouraging and gives some much-needed transparency. Hopefully the new process and emphasis on quality control will address previous buyers' concerns. I'm sad I didn't see this drop earlier - I just bought a keyboard on MassDrop and now the 100% size Ebony wood wrist wrest that would go perfectly with it is all sold out! I'll be keeping my eye out for the next drop.
What kind of guarantees can you give me / us ? I'm afraid to buy this product with all the negative comments. Will you and / or massdrop refund me including shipping if the product bends or has problems within 5 months at least. There is a customer complaining that you products bend after 4monts in my opinion a professional hardwood wrest needs to last longer then any keyboard I can ever buy. I hope you agreed.
Please reply soon as time is running out.
So can I trade in this sorry excuse of a piece of wood for one that was properly inspected and finished correctly?
i think you should be able to return an item that does not meet you expectations..
Sum1111, is there any way I can order a 60% bobo wrist rest directly from you? I missed the most recent GB and would really like one to complete a build.