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I cant believe this guy. And the fact he is still peddling his crap watches and people are still stupid enough to buy them. I bought a Silverstone a few months back and it came through with the seconds hand out of alignment (quite badly). Others have had far worse QC issues. You just try to get any kind of customer service from this "company" (guy in his garage), he NEVER (I repeat NEVER) answers support tickets - if your watch is OK on receipt then fine, if you have any sort of issue, they do not accept returns without an approved return number. And you wont get one because they dont respond to ANY support tickets. You have then basically wasted your money. A few customers say the hands were not even mounted on receipt and were loose in the case....You have been warned - I strongly suggest you spend you hard earned money elsewhere. If you have any doubt about my motivations for posting this try these two things: 1) Send an email to Support@helgray.com and see if you get any response. 2) Second check the trustpilot reviews and google "Helgray issues" and you will see for yourself. I wish I had before buying. Please do yourselves a favour and cancel your orders. I also complained on his Instagram page and he deleted my comment and blocked me..!
Hi there, I'm sorry that was your experience with Helgray. Please, shoot me an email to my personal address: email@example.com. Let's fix this. Cheers!
Bit late for that Buddy I sold the POS on. Bet your gutted you cant delete my comment on here like you did on Instagram huh?. Try providing some actual customer service and not just focus on sales and you won't get such crap reviews. I suggest you sort your QC out aswell. I bought a makara which also has a problem with the crown. Fix your QC and ANSWER YOUR SUPPORT TICKETS.
you give indie watch creators an extremely bad name. shame on you.
Glad you're putting this information out on MD. Nadim and his watch companies have been taken to task for absolutely terrible customer service for a few years now. He's obviously so busy starting new brands and putting out new watches and courting the social media crowd that he has no time to deal with the paying customers he's already fleeced.