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I just bought a Helgray from their website. It's a very nice watch. Maybe their customer service/QC issues have been solved.
They haven't been resolved. It's been a problem ever since they've started and is sti going on now. I bought a watch from them in December, and had issues right off the bat. Taking your money isn't the issue, they'll gladly accept orders. They won't stand behind their warranty though and will stay silent until you do a charge back.