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Comfortable, easy pairing but Muddy sound
This email from Helm Audio, which totally eclipsed several of my horrible (mass)Drop customer experience except for Camilla’s hand holding response on the fiasco related to the joint venture drop/nuforce iem! And to get this message from helm’s and not (mass)drop speaks volumes!
We have learned that our third-party fulfillment center incorrectly shipped your HELM True Wireless 5.0 Drop order. The product you received is the HELM (GEN 1) True Wireless 4 version.
We are in the process of shipping a new “correct product” to the ship to address you have on file with Drop.
HELM Audio would like to sincerely apologize to you for this mis-shipment. We are committed to having your first experience with our company be a positive one, thus we would like for you keep both products and hopefully the extra one (the True Wireless 4) will make for a great Holiday Gift to someone in your family.
Our team will follow up with another email tomorrow once your new TW 5 has shipped that will include the tracking number.
We thank you for being a HELM customer and please reach out to firstname.lastname@example.org if you have any questions or need any assistance.
The Entire HELM Audio Team
I don’t know whether anybody else had this problem, but I’m very impressed by helm audio’s proactive customer service approach that can and should be emulated by (mass)drop!
Will update my review when I receive the HELM True Wireless 5.0 and would highly recommend dealing with helm audio!
Would recommend to a friend.
Your review says that you haven't received them yet, but your title is "Comfortable, easy pairing but Muddy sound". Sounds like you have used them, but you haven't received them yet?
sorry I was referring to the old model about the muddy sound.
i received the new model and the music is more defined with clear separation-engaging and intimate overall!
coupled with helm’s customer service this is an excellent offering from drop!
Still not AptX HD so hard pass.