Showing 1 of 39 conversations about:
Bob3600
182
Nov 9, 2019
bookmark_border
I received mine today and they have sent me an older model. There is no apt-X and the Bluetooth version is 4.1 not 5.0. When I read the instructions and saw 4.1 I knew I was in trouble. Drop had better make this right!!! We shall see. Anyone else have this problem??
Nov 9, 2019
Shok
12
Nov 9, 2019
bookmark_border
Just received mine today. Haven’t even opened the box. The part number is for the 4.0! I did not pay for this. What a load of crap. This better be taken care of or the charge will be disputed.
Nov 9, 2019
DrewChowen
115
HELM Audio
Nov 9, 2019
bookmark_border
Hi Bob3600, we're going to get in touch with Drop right away and get this sorted out. I'm really sorry about this but we'll make sure get you the correct model ASAP. I will update when I have more info.
Nov 9, 2019
DrewChowen
115
HELM Audio
Nov 9, 2019
bookmark_border
Bob3600 (and anyone else who was delivered the wrong model and sees this post) - email HELM directly at support@helmaudio.com and leave us your transaction and shipping details and we'll get you the product you ordered.
Nov 9, 2019
Bob3600
182
Nov 10, 2019
bookmark_border
OK!! Thanks!
Nov 10, 2019
Bob3600
182
Nov 10, 2019
bookmark_border
Drew, I received a message from Drop and they say I should provide pictures and all kinds of CRAP!!! I did what you said and email support@helmaudio.com. Please let me know if you got my message and if you need anything else. The people from Drop are NUTZ!!
Nov 10, 2019
Bob3600
182
Nov 10, 2019
bookmark_border
Drew, I sent the info you asked for. Did you get it and was it the correct info?? Thanks, Bob
Nov 10, 2019
DrewChowen
115
HELM Audio
Nov 11, 2019
bookmark_border
Hi Bob, I'll be getting an update soon today and will verify you're on the list.
Nov 11, 2019
DrewChowen
115
HELM Audio
Nov 11, 2019
bookmark_border
If it's not too much trouble could you send over an email to support@helmaudio.com again with your transaction and shipping details again? I haven't seen your info come up yet and I'd like to make sure we get you taken care of.
Nov 11, 2019
DrewChowen
115
HELM Audio
Nov 11, 2019
bookmark_border
If you haven't already done it, please send over an email to support@helmaudio.com again with your transaction and shipping details again. I haven't seen your info come up yet and I'd like to make sure we get you taken care of. Forgive me if you already have and we're crossing over replies. Thanks.
(Edited)
Nov 11, 2019
Shok
12
Nov 12, 2019
bookmark_border
I emailed Drop as well with a photo clearly showing the box and model number and received a generic email requesting photos. If there is any Drop customer service reps looking at this I hope you guys get your shit straight. Helm has been great at correcting this. Drop has been worthless. I’ve had around six Drop transactions in the past few months. But the way they are handling this will cease any further future transactions. I don’t have time for bs from careless online retailers.
Nov 12, 2019
Bob3600
182
Nov 12, 2019
bookmark_border
I have to agree with you!! My camera is broken but Helm did not ask for a pic, just some jerk from Drop. I have not heard back from either so far. This is terrible. We live on a fixed income and this is a lot of money to spend on ear phones. Thanks!!
Nov 12, 2019
Bob3600
182
Nov 12, 2019
bookmark_border
Drew, It is almost 2 am and I am very sick. I sent the info but I will do it one last time. I have Pancreatic Cancer and have a hard time jumping through all these hoops. Thank God it is the slow growing kind. I just don't have the energy to keep doing this. Please let me know if you get it this time
Nov 12, 2019
DrewChowen
115
HELM Audio
Nov 12, 2019
bookmark_border
Bob don't sweat it. It looks like we're getting some cooperation from Drop on the matter and we'll have the info we need to ship you your TW5's very soon, and I'm sorry to request the duplicate effort. I know it's a hassle. // I'm sorry to hear you're battling cancer - we're sending you good vibes, well wishes, & prayers for your comfort.
Nov 12, 2019
Bob3600
182
Nov 12, 2019
bookmark_border
Drew, Thank you very much for the positive thoughts. Do you have any idea when I will receive the new ones?? Bob
Nov 12, 2019
Bob3600
182
Nov 13, 2019
bookmark_border
Hi Drew, I got another message from this Brett guy. He is demanding pictures. I drove to my friends and got his camera. For some reason I had to send them one at a time but I did send them. I hope he has enough to satiate his soul. Thanks, Bob
Nov 13, 2019
DrewChowen
115
HELM Audio
Nov 13, 2019
bookmark_border
Bob, we received shipping info today and unless there's some strange new hurdle the TW5's will ship tomorrow. You should receive an email with details from Helm (not Drop.) Again I'm sorry for the complications, but it looks like the fix is in place and being deployed tomorrow.
Nov 13, 2019
Bob3600
182
Nov 13, 2019
bookmark_border
Thanks Drew!!! That sounds GREAT!!!
Nov 13, 2019
View Full Discussion