Nagao Higonokami Brass Friction Folder

@amycs Maybe you can look into this one as well? Again, can't get any responses from kyleemj. These sorts of issues really need more than just a post on the discussion page, you should be contacting all buyers directly with a resolution offer. As was done in the past, as was done with the Natrix fiasco. Please see other comments below as well, particularly: https://drop.com/buy/higonokami-folders/talk/2478427 And the comments before and after that. This is another long running issue that has never been corrected even after its been brought to your attention and run incorrectly multiple times

Hi Kylee, Glad to see there was a response to this, but there should be an email sent out to all who ordered, not just a message in the discussion. Many people don't come back to view the discussions after making purchases. If it's not a reliable way for customers to communicate issues with staff, and we're expected to email support for anything serious, than it should certainly be the same the other way around as well. (When this exact same thing happened on this item a year ago, Drop knew this and communicated the issue via email)

Hi everyone, It has been brought to our attention that you may have received the incorrect blade color for this run. We apologize for the error, it is not in our intention to ship out a product that wasn’t advertised. This is an important matter and we want you to know we’re doing everything we can to make it right. You may write into Customer Support and we’ll look into your order as soon as possible. Thank you for bringing this issue to our attention, we hear you and apologize for the inconvenience. Thanks, Kylee