shopping_cart
Showing 1 of 292 conversations about:
thekokirikid
41
Feb 17, 2015
bookmark_border
So I just got my pikachu keycap and it doesn't fit the stem. It just sits on top of it like it's too wide for a normal cherry mx stem. Am I the only one or is this a known problem?
Feb 17, 2015
swrobel
27
Feb 17, 2015
bookmark_border
thekokirikid: I'm having the exact same issue with the "beserk" cap. Sits loosely on stem, wiggles around when in place, and slides right off the stem without resistance. This is the second Holyoops cap I have bought through massdrop and the first (NERV cap) did not have this issue at all. Will Massdrop be addressing this or should I contact Holyoops directly?
Feb 17, 2015
LocalDeity
88
Feb 18, 2015
bookmark_border
Do the scotch tape trick. Put a small square of scotch tape on, just enough to cover the stem and fit it in. I had to use two squares to get it thick enough. and my original one from feng fit perfectly No idea if holyoops changed production methods of if there are clones out there. but the ones I got from feng a long while back do not have a holyoops stamp underneath.
Feb 18, 2015
raymondgaf
7
Feb 18, 2015
bookmark_border
I have the same problem. I'll try the tape trick, but I shouldn't have to do that with something I purchased for this intended purpose. this is frustrating and kind of annoying... I waited for a very long time for this keycap... have you tried contacting Massdrop yet?
Feb 18, 2015
raymondgaf
7
Feb 18, 2015
bookmark_border
please update if you talk to either Massdrop or Holyoops. I have this same problem, and it's rather frustrating...
Feb 18, 2015
nelson
5276
Feb 18, 2015
bookmark_border
@raymondgaf @swrobel
Contact Massdrop Support, and we'll take care of it for you :)
Feb 18, 2015
poodoo
1
Feb 18, 2015
bookmark_border
I have this same problem.
Feb 18, 2015
thekokirikid
41
Feb 18, 2015
bookmark_border
I contacted massdrop support yesterday but I have yet to hear anything back. I'll try holyoops next. I agree though, we paid and waited for something that we shouldn't have to jury rig to get working
Feb 18, 2015
swrobel
27
Feb 18, 2015
bookmark_border
Contact Massdrop through support, they will give you a prepaid shipping label to send it back and get a replacement.
Feb 18, 2015
kirky
4
Feb 19, 2015
bookmark_border
oh joy, another 2 months of waiting :(
Feb 19, 2015
raymondgaf
7
Feb 19, 2015
bookmark_border
@thekokirikid I just got word back from Massdrop. They said we can set up a return (and they will try to replace it, however they don't have an inventory so it'll take a while). Not sure if you had heard anything back yet, but I'd imagine if enough people had this issue, that Holy Oops should take care of it. I love the cap, just wish the measurements for the stem were more accurate... @Sicklyboy Same here. I tried the tape trick on my Pikachu keycap, and it just makes it terribly mushy. Kind of disappointing. :(
Feb 19, 2015
View Full Discussion