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kpcorbin
350
Aug 17, 2016
Received my drone yesterday, and generally happy with it. One question for the group - is anyone having issues getting video and photos on the micro-sd card? I have a 32gb card in the drone, formatted it twice and still no videos or photos show up. The drone's red lights flash correctly when clicking the photo button and the video button, but when I remove the card there are no files. Are there settings on the controller that need to be tweaked? I can find no information on the interwebs or at Hubsan's website on this. I may get a smaller card (8gb) and see if that works. Maybe there is a size limitation on writing to a larger card?
Also, there is no spring action on my drones sd-card slot, where the card pushes against spring loading and locks into place. It simply slides in. I'm assuming this is normal, but I also don't see anything about this after researching it.
For the money, this quad flies beautifully. I'd really like the video functions to work.
Thanks, all.
UPDATE: Hubsan responded to my email inquiry within 2 hours (sent it last night after they were closed, and got it at 10:00 this morning. That's impressive. They indicate that supported size for an SD card is 16 gb. They also indicate there is no "click" when inserting the card. I responded and suggested it might be nice to include this information in the operating instructions in case it wasn't there - I don't recall seeing it. I'm always impressed when a company tries to make things right and responds quickly. It means they do focus on customer experience.
+1 for Hubsan today. Let's hope that fixes my issue, though.
TheDarkKnight
15
Aug 17, 2016
kpcorbinYou received it yesterday? What did the tracking show and where do you live. There are those of us on the east coast only hours from the 'Warehouse' who have been waiting two weeks from the date 'shipped to customer'. Tracking has been a joke and I do not get any response when I question Massdrop?
kpcorbin
350
Aug 17, 2016
TheDarkKnightI live in Michigan. The DHL tracking showed that it was tendered to USPS on the 12th or so at Seacaucus NJ. Pretty much radio silence on USPS tracking until the 15th when it showed up at my local post office in Michigan. The DHL process has always been difficult for tracking. It seems that in most cases once the post office gets the package tracking stops until the package is delivered. Don't know why.