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FiletCrouton
43
Nov 10, 2016
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Not sure if anyone else has noticed this but the Left, Right & Front sides of my Rest are all unevenly finished compared to the large top section, one another, and the back part that goes up against the keyboard. Top is finished well though so I guess that's all that matters.
Wood Cherry 17" (left side was the grittiest)
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Overall 7/10
Nov 10, 2016
jwzhan
154
Nov 11, 2016
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FiletCroutonYup, I have the same "issue". The Left most of the wood is unevenly finished before coating. The coating is very smooth, but the wood itself has a lot of rough finishes. On the coating, I don't know if it's normal, but my fingernail can easily leave marking on the coating as if it hasn't completely cured (gliding across the surface without any pressure leaves marking). I guess I'll leave it out a few days and see it that does the trick.
Nov 11, 2016
FiletCrouton
43
Nov 12, 2016
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FiletCroutonThe left side of mine has 0 coating
Nov 12, 2016
jwzhanpoly can take up to 20 days to fully cure, it will progressively get harder over the next month
Nov 12, 2016
FiletCroutonHi, it could be that the coating was sanded through during the finishing sanding, if you would like a replacement reach out to us at sales@inkedandscreened.com and we will send you a replacement with a prepaid return label for the one you recieved
Nov 12, 2016
jwzhan
154
Nov 12, 2016
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InkedandScreened-SupportI now have a bigger issue on my 14in Walnut. I didn't get to unpack it until last night and the left side of this rest looks like it has been crewed through by a dull or misaligned bit. I had to wait to this morning to take good pics.

http://i.imgur.com/u02PPi1.jpg
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http://i.imgur.com/ZJua3Q1.jpg
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Nov 12, 2016
localh0st
0
Nov 18, 2016
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FiletCroutonI have this issue as well. Both the left and right sides don't seem to have any coating as compared to the top or back part that rests against the keyboard. My cherry rest has also gotten quite dirty in the three days that I've been using it at my office.
Nov 18, 2016
jwzhanHi, I am sorry for the defects getting through, packing 300 orders something is unfortunately bound to get through, please let me know your Order ID and I will send you a replacement with a packing slip to return the defective item. you can post here or email me at sales@inkedandscreened.com
Nov 18, 2016
localh0stIf you let me know your order ID I will also line up an exchange for your, sorry for the inconvenience. either here or Sales@Inkedandscreened.com
Nov 18, 2016
jwzhan
154
Nov 19, 2016
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InkedandScreened-SupportThe full order number is MD-25009-1250773.
Nov 19, 2016
localh0st
0
Nov 20, 2016
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InkedandScreened-SupportMy order number is MD-25009-1253894. Thanks in advance!
Nov 20, 2016
windcaller
3
Nov 22, 2016
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InkedandScreened-SupportI have the same issue on my cherry rest, unfinished and rough on left right and front faces. Top and back great. Order number MD-25009-1252943
Nov 22, 2016
FiletCrouton@jwzhan, @localh0st, @windcaller Hey guys your rests are queued to be remade and resent, from now on I will be using a grain sealer on the ends of all the wrist rests which should prevent the poly from absorbing into the end grain.
Nov 29, 2016
windcaller
3
Dec 14, 2016
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InkedandScreened-SupportAny word on when the replacement will be shipped/arrive? It's been a few weeks and I haven't seen or heard anything.
Dec 14, 2016
jwzhan
154
Jan 1, 2017
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InkedandScreened-SupportThis has taken a ridiculously long time now. If you can't get me an update in the nest week or so, I would like to just do a straight out refund now.
Jan 1, 2017
jwzhanhey jwzhan, sorry for the delay in correspondance I will get your replacements sent out asap, our laser caught fire so I cannot make the cork back part until our new one arrives hopefully in the next week
Jan 4, 2017
windcaller
3
Jan 6, 2017
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InkedandScreened-SupportThanks for the update. So how long after the new laser comes before they ship you mentioned they we queued to be remade 5weeks ago.
Jan 6, 2017
windcallerwe should have the laser next week and ill make sure to have them ready to ship once we can cut the backings, luckily that is the last step in the process so i can have them ready to go
Jan 6, 2017
windcaller
3
Jan 17, 2017
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InkedandScreened-SupportAny update on the replacement rests? Did the laser arrive? Thanks in advance for the info.
Jan 17, 2017
windcallerhey wind, they keep pushing back the ship date, now they are waiting on some part which is supposed to arrive next week so unfortunately it may be about 2 weeks before we can ship them.
-If you dont mind not having the Inked and Screened engraved into the cork I could try cutting them by hand to get them out faster, what do you think?
Jan 17, 2017
windcaller
3
Jan 18, 2017
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InkedandScreened-SupportIs there a way to swap it from the one I have? With all the time I could probably a have sent this one back and just had it refinished
Jan 18, 2017
jwzhan
154
Jan 24, 2017
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InkedandScreened-SupportCan I respectfully request a refund given that it has been more than 2 months since I brought my problem to your attention and we still have no estimate on the replacement?
Jan 24, 2017
FiletCrouton
43
Jan 26, 2017
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InkedandScreened-SupportAre the main spots where your hands rest suppose to wear out so fast? At this point I am willing to take you up on your offer of exchanging it, the sides never really bothered me. My order number is: MD-25009-1251028
Hope they turn out better the second time around. Thank you.
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Jan 26, 2017
FiletCroutonHi, have you tried cleaning the rest with anything? if so was it alcohol based by any chance? the finish should not wear out, please email us at sales@inkedandscreened.com and we can arrange an exchange
Jan 27, 2017
FiletCrouton
43
Jan 28, 2017
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InkedandScreened-SupportDid not ever clean, will email you tonight.
Jan 28, 2017
windcaller
3
Jan 30, 2017
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InkedandScreened-SupportWhats the ETA on the new ones, any movement on the laser and such? LMK Thx
Jan 30, 2017
windcallershipping is starting today!
Jan 30, 2017
windcaller
3
Jan 31, 2017
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InkedandScreened-SupportWicked. Should we expect a new tracking number or just wait for it to show?
Jan 31, 2017
windcallermassdrop doesnt supply email addresses but if I have yours from emailing sales@inkedandscreened.com ill make sure to update you
Jan 31, 2017
localh0stYour replacement is shipping today! USPS: 9405511699000124891341
Jan 31, 2017
jwzhanYour replacements are shipping today! Fedex: 785467315857
Jan 31, 2017
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