Showing 1 of 71 conversations about:
Mark
3186
Admin User
Nov 26, 2013
bookmark_border
Just a quick update, we spent some time talking to our warehousing staff that were working on packing these. As expected, the information wasn't relayed entirely to the group that was in charge of this project. That being said, most of them correctly packed the razors and it appears that fewer than 25% (maybe even 10%) were not assembled prior to being sent out. This is still unacceptable, but we're slightly relieved that this problem is less widespread than originally thought.
Thanks to the community for staying collaborative and patient in this entire process and helping us improve and grow.
@gigabillou, please contact support@massdrop.com and we'll arrange one of the three options that I presented in my earlier comment.
Nov 26, 2013
Dardanians
6
Nov 28, 2013
bookmark_border
Several people are complaining that their razor head is brass rather than stainless steel. How is this possible?
Nov 28, 2013
View Full Discussion