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Showing 1 of 16 conversations about:
Impossible Project I-1 Camera Bundle
TheDudeMan
8
May 3, 2019
@massdrop @Drop I received my camera without the film in the box. Can some one please let me know what I can expect to fix this?
Duncan
3731
May 3, 2019
TheDudeManDang. Have you contacted support yet? They'll be the ones to help you quickly with this: https://helpdesk.drop.com/.
Jaysun
1855
May 3, 2019
TheDudeManWe are aware of this issue with certain orders and our support team should be contacting all those affected.
TheDudeMan
8
May 3, 2019
JaysunThank you Jaysun
Duncan
3731
May 3, 2019
Jaysun🙌
CircuitMonster
5
May 6, 2019
JaysunI was affected as well and sent a message today about it. I didn't know if they knew which ones were affected or if we needed to reach out; so I just reached out anyways. Hope it gets fixed soon! Thanks!
CircuitMonster
5
May 6, 2019
JaysunCustomer service got back to me stating that there is no inventory to ship out of the film.
My options are to return the full full bundle and get a refund. Or get a $10 credit.
I’m pretty upset about this because the whole purpose of this deal was to get the camera with film. I still want the camera.
Jaysun
1855
May 6, 2019
CircuitMonsterWe are also upset with the Vendor for the same reason you stated....The camera needs the film to complete the experience.
ferdux
3
May 9, 2019
JaysunIs it not possible to get the reimbursed for the extra film bought? I got the bundle with 1x B&W and 1x Color which was a +25.99 add-on.
ferdux
3
May 9, 2019
ferduxI'd like to follow up that after messaging the Community Support, Jeff M. got back to me very quickly and has offered a refund for the add-on. Thanks guys!
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