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I've had my ErgoDox for a couple of years and have loved it. I lost a row of keys last week and cannot figure out what my issue could be. I checked all the diodes and they appear to be functioning correctly. I do have a couple of LEDs out, but only one on that row. Other keys with LEDs out work fine. Any ideas as to what to check now? Massdrop was no help. Out of warranty, sorry.
You likely have a couple of bad LEDs and a blown microcontroller. You may be able to convonce a place that does board level repair on laptops to fix it. Then you will need to flash a boot loader. Where do you live?
I got the information from IC on replacing the processor and flashing the bootloader. I'll be attempting when my processor gets here.