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And this is why everyone jokes about MD being chronically late shipping things or just in general scoffs at how the place is run. It takes maybe a minute to type up any kind of reply to let us know if its going to ship (spoiler: its not because we would have already gotten notifications by now) on time or if its going to be delayed. And its not like this is an isolated incident either, they were 3 months late getting the White Fox out to people. Even a shred of transparency would go miles to engender some faith in MD because their reputation so far is way less than stellar and doesn't make me want to continue to do business with them.
This is the first drop that I've ever joined, and I'm trying to stay positive about the whole experience. It's definitely a shame that things like this happen with little to no warning, but I suppose such is the way in these kinds of things. It's still disheartening that there's been a little over two months since they took our cash and nothing has been said one way or the other. I realize that once they place the order with their vendors that it's out of their hands, but like you say, a little transparency would go a really long way. I'm sure that in the end they'll either ship or give refunds, but it makes one wary of joining another drop..... and that's sad, too, since there's a ton of cool stuff for sale here.
> I realize that once they place the order with their vendors that it's out of their hands
It's not. This is precisely why companies hire account managers and product managers, who will spend the effort to stay in contact with vendors and keep up to date.
It's a matter of priorities. If being in sync with vendors is important to Massdrop, then they'll hire the necessary people to make that happen, but hiring people costs money and so it would have to come at the expense of something else.
The truth of the matter is though that Massdrop customers are, by the very nature of the site, tolerant of needing to wait a long time for delivery. So a few delays here and there don't meaningfully cause people to stop shopping at Massdrop - so long as people eventually get their orders, they're satisfied.
I understand that the ship date given in the drop was an estimate. I understand that things slip from time to time on these small run products.
I can't understand the radio silence. At the very least, MD could have sent an email yesterday with an update on the status; it would have been better yet if they had sent one a week ago. It's always better to underpromise and overperform.
This just makes them look bad.
Completely agree. I spoke with the customer service about two weeks ago, and there was another person who mentioned speaking with them yesterday. Both of us were told there was no reason to expect a delay. The person I spoke with did, however, make sure to say that in order to relay that kind of information they relied heavily on information from their vendors and shipping partners. To some extent, I believe that. On the other hand, you'd think they would know what they had and hadn't received without having to be told by someone outside their organization.