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Pandemos
416
Aug 14, 2017
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I asked customer service why their ETA was in the past and if we could get an update. I got this copy/paste response, from Gwen, who is totally not a bot.
"Hi,
Thank you for contacting Massdrop Community Support! We do apologize for the delay in shipping your order and are doing everything we can to resolve this as soon as possible.
Your concerns about this drop are understandable and our logistics team is looking into what is going on. They will update the group via email once they receive more information. As we have entered the weekend, updates may not be available until next week.
If you would prefer not to wait any longer, I can cancel your order and issue a full refund to your original payment method. Please let me know if you decide to proceed with cancellation and I can help with that process. Otherwise, feel free to check in with us if you have questions. Please make sure to keep an eye on your inbox for any email updates from our logistics team.
Best,
Gwen"
Aug 14, 2017
dword4
44
Aug 14, 2017
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Hah, so they don't update on the weekends, just like they don't update during the week either
Aug 14, 2017
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