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Spent the evening assembling mine and when I was pulling off one of the cables after testing, the microusb port broke off on the right hand keyboard. I already sent a message to massdrop support but a little disappointed at what happened.
Would you mind also taking a picture of the damage? That's the first report we've had of this, and we've not encountered any similar issues in beta testing with users replugging their keyboards multiple times a day to take them on the road and such. The connectors are quite sturdily through hole shield secured, so we're definitely interested in seeing what might have happened.
I sent the photos as well to Massdrop support. It might just be a bad part as the left side feels pretty solid. Got as clear as I could but I have no macro on my phone.
My connector on the right side is also quite loose. It hasn't "broken off" yet but it flexes vertically. As in, pressure on the USB cable will cause the connector flex away from the board. I haven't had time to figure out if it is broken or just de-soldered.
At that point I'd suggest very carefully removing the cable, and applying a drop of superglue to the underside of the connector between it and the PCB, until the cable situation can be resolved. After gluing, clamp it down with a paperclip or something for a few minutes, and it will be fine for a more flexible cable at that point. If it's wobbling, it's only a matter of time before it snaps off with the stiff cable :(
@fallible: I can't remember if mine was flexing since I had only just assembled it a few minutes beforehand. I'll be receiving a replacement pcb in the next few days. I'll be sure to take a look if that's going to be an issue when I have the new board.
Also, looking at the damaged board, the connectors for the micro type b connector are top mounted. so if your connector flexes enough, it's possible for the pins to bend enough that they won't make contact with the board anymore. So that'll be an issue in the long term even after you try and reinforce the connector.
@Parak: You're right on the cable issue. I'm looking for more flexible cables or just setting up each side individually instead of daisychaining because of the stress that might put on the ports with a shorter cable.