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Got the keyboard assembled, and it mostly works! One small issue that I'm unsure about how to fix though: the USB-C connection on the left hand goes out if even a little bit of pressure is applied by the cord. Is there a reasonable way to fix up the connection now that the board is already attached to the metal plate? I'm somewhat tempted to try wedging something small between the USB port and the metal plate...
This board does not have USB-C, so I am going to assume you mean the micro-USB.
I would look closely at the pins between the USB port and the board. If you see one that is lose, just solder it up. Otherwise, contact massdrop for a replacement; your board is defective.
In any case, soldering is a better solution than a wedge, and if you can get the kit together in the first place, you should easily be able to fix a loose pin.
If you can take a picture of the bottom (where the two small shield pins come out) of the offending connector, that'd be great. I'm curious what the situation is with the solder on them, as that is one of the two main means of securing the connector.
Thanks for the advice. After disassembling the case and messing with it, I determined that it's actually a faulty cable rather than a poorly soldered pin on the USB port. Thankfully that's a lot easier to fix.