Showing 1 of 2440 conversations about:
YanboWu
7814
Collaborations
Oct 30, 2015
bookmark_border
Hey everyone. Wanted to update everyone on the status of things after getting a lot of feedback from those who have received their Ergodox.The two big issues that have surfaced are the LCD screen and the USB connector. The second half batch of 190 units was already shipped before we started seeing the CS tickets so we're still trying to figure out how prevalent either of these issues are and if fulfilling them is the right thing to do.
We're working with the PCB fab to fix the remaining ~300 units before they ship out, which includes reinforcing the USB connector. There's not a lot of room to add more solder for this one so we're looking into using some kind of nonconductive adhesive as some people have already had success with this method and it offers the most security without redoing the whole PCB.
For the LCD screen we gave them the info that we received from users, and were told some of the units have some kind of defect from the factory. They've already begun fixing the issue, but because of the global shortage on LCD screen materials we're being quoted a ready date of early Decemeber. This is incredibly disappointing, but we've attempted to source these from all over the world and have gotten all the way back to the one factory making them getting the same news. For this run of screens we're ordering far more than we need to preplan for this kind of issue and prevent this kind of delay again.
For good news, we've tested out some new cables and have sourced a whole lot of those. They'll be thinner, lighter, longer, and more flexible to help prevent any issues with the USB connector.
Thanks everyone and I'll post back when the PCB factory lets me know how their tests with reinforcing go.
Oct 30, 2015
Ziggurat
130
Oct 31, 2015
bookmark_border
So I suggest updating this with USB C for the next drop.
Oct 31, 2015
greekone
59
Nov 1, 2015
bookmark_border
So will those of us that got the first set of cables will we be getting the new thinner ones shipped out to us or is it up to us to get new ones on our own?
Nov 1, 2015
YanboWu
7814
Collaborations
Nov 2, 2015
bookmark_border
You guys will be getting some updated cables.
Nov 2, 2015
Sevion
19
Nov 5, 2015
bookmark_border
Will we have to send in a support ticket, or will we get them automatically?
Nov 5, 2015
YanboWu
7814
Collaborations
Nov 5, 2015
bookmark_border
It should be automatic. We are aware of the cable issue. So no need to make new tickets for that.
Nov 5, 2015
Iaeen
277
Nov 5, 2015
bookmark_border
Any idea when the replacement cables will ship? I'm going to be moving in about a month, so if you use the shipping address from my dox order, it probably wont make it to me.
Nov 5, 2015
YanboWu
7814
Collaborations
Nov 5, 2015
bookmark_border
In this case, I would suggest contacting support from your transactions tab under your profile. This way we have your most up to date address on file when the replacements are sent out.
Nov 5, 2015
ShadowKyogre
4
Nov 5, 2015
bookmark_border
This may sound like a silly question (and possibly redundant), but what was the last shipment date that had the set of un-updated cables (aka, the ones that broke the connectors)?
Nov 5, 2015
weehooherod
88
Nov 5, 2015
bookmark_border
My ErgoDox arrived at my door yesterday and had the bulky problematic cable. I bought this to replace it though: http://amzn.com/B00PS5RD9S
Nov 5, 2015
YanboWu
7814
Collaborations
Nov 5, 2015
bookmark_border
Anything that has been sent out had the previous version of the cables. The new cables are being produced right now so now has been sent.
Nov 5, 2015
afortin
1
Nov 10, 2015
bookmark_border
So my micro usb connector came off as I pulled the cable. Who should I contact about this?
Nov 10, 2015
infowolfe
43
Nov 10, 2015
bookmark_border
So in other words it'll be next year before I get my Infinity ErgoDox? Pretty disappointing considering the massive number of delays you've had already in getting this out the door. It'll be shameful if my planck shows up before the Infinity Ergo does. Is MassDrop considering some kind of renumeration for those of us who weren't lucky enough to not have enough parts to produce our boards?
Nov 10, 2015
derokorian
4
Nov 10, 2015
bookmark_border
This just happened to me too, did you ever get an answer?
Also, any one know where I can get the top screw for the posts? I was short by 1.
Nov 10, 2015
afortin
1
Nov 10, 2015
bookmark_border
I have not
Nov 10, 2015
derokorian
4
Nov 10, 2015
bookmark_border
I got in contact with MD support and they are going to send a replacement PCB. I suggest you contact them as well; Click ME in top right, then support.
Nov 10, 2015
dragon788
67
Nov 11, 2015
bookmark_border
The questionable PCB from the npkc num pad drop will get tossed in the box as a bonus prize. See some previous posts recommending you don't solder any switches to it though.
Nov 11, 2015
elpeterson
213
Nov 11, 2015
bookmark_border
Why is the PCB from NPKC questionable? I backed the drop for the switch tester that ended up adding that PCB to make it a stand alone numpad. It works great. Hell it looks amazing with the Ergodox.
search
Nov 11, 2015
lobstronomosity
179
Nov 11, 2015
bookmark_border
I'm actually hoping for the planck to come first as at least I know it will be a good board, and I've kind of lost hope for the Ergodox Infinity as I ordered what.... 8 months ago?
Nov 11, 2015
dragon788
67
Nov 11, 2015
bookmark_border
Everybody who has soldered switches to it and actually attempts to use it is very frustrated by the 1 key rollover and the extremely slow input response times. If you type quickly there are missed keys all over the place so unless you do some of the modifications where you basically bypass the PCB and hand wire with an alternate controller (essentially bypassing the PCB which doesn't have much use). Unless you're saying you got it to work as a possible numpad and you can type fairly quickly in which case you might be the only one.
Nov 11, 2015
dragon788
67
Nov 11, 2015
bookmark_border
You may have ordered in April, but technically the drop ended in May which is the fifth month, it is now the 11th month so only about 6 months. I definitely feel your frustration though as I'm also in the last batch.
Nov 11, 2015
elpeterson
213
Nov 11, 2015
bookmark_border
I will say the rollover was annoying. But I bought it as a switch tester and was given a PCB. I gave the PCB I received away as a gift to a friend. But this was a gift to everyone...and it is one that functions. The rollover doesnt bother me because I am not entering in digits at the speed that I type and unless I am typing with two hands it doesn't really come up.
Nov 11, 2015
theimmc
869
Nov 12, 2015
bookmark_border
For the numpad, if you press a key quickly multiple times, only the last keypress will register. People have also reported issues getting it to work on Mac and Linux.
Nov 12, 2015
Cambo
422
Nov 12, 2015
bookmark_border
It didn't end in may, the drop ran for 15 days (14 days +extended by 1) the drop opened in march and closed early-mid april
Nov 12, 2015
elpeterson
213
Nov 12, 2015
bookmark_border
That is going to end up being frustrating. I tried it on my Windows desktop and as you can see by my picture is isn't a daily driver yet. My plan is to use it with my macbook and Dox at work.
Nov 12, 2015
View Full Discussion