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Hey everyone. Wanted to update everyone on the status of things after getting a lot of feedback from those who have received their Ergodox.The two big issues that have surfaced are the LCD screen and the USB connector. The second half batch of 190 units was already shipped before we started seeing the CS tickets so we're still trying to figure out how prevalent either of these issues are and if fulfilling them is the right thing to do.
We're working with the PCB fab to fix the remaining ~300 units before they ship out, which includes reinforcing the USB connector. There's not a lot of room to add more solder for this one so we're looking into using some kind of nonconductive adhesive as some people have already had success with this method and it offers the most security without redoing the whole PCB.
For the LCD screen we gave them the info that we received from users, and were told some of the units have some kind of defect from the factory. They've already begun fixing the issue, but because of the global shortage on LCD screen materials we're being quoted a ready date of early Decemeber. This is incredibly disappointing, but we've attempted to source these from all over the world and have gotten all the way back to the one factory making them getting the same news. For this run of screens we're ordering far more than we need to preplan for this kind of issue and prevent this kind of delay again.
For good news, we've tested out some new cables and have sourced a whole lot of those. They'll be thinner, lighter, longer, and more flexible to help prevent any issues with the USB connector.
Thanks everyone and I'll post back when the PCB factory lets me know how their tests with reinforcing go.
So I suggest updating this with USB C for the next drop.
So will those of us that got the first set of cables will we be getting the new thinner ones shipped out to us or is it up to us to get new ones on our own?
You guys will be getting some updated cables.
Will we have to send in a support ticket, or will we get them automatically?
It should be automatic. We are aware of the cable issue. So no need to make new tickets for that.
Any idea when the replacement cables will ship? I'm going to be moving in about a month, so if you use the shipping address from my dox order, it probably wont make it to me.
In this case, I would suggest contacting support from your transactions tab under your profile. This way we have your most up to date address on file when the replacements are sent out.
This may sound like a silly question (and possibly redundant), but what was the last shipment date that had the set of un-updated cables (aka, the ones that broke the connectors)?
My ErgoDox arrived at my door yesterday and had the bulky problematic cable. I bought this to replace it though: http://amzn.com/B00PS5RD9S
Anything that has been sent out had the previous version of the cables. The new cables are being produced right now so now has been sent.
So my micro usb connector came off as I pulled the cable. Who should I contact about this?
So in other words it'll be next year before I get my Infinity ErgoDox? Pretty disappointing considering the massive number of delays you've had already in getting this out the door. It'll be shameful if my planck shows up before the Infinity Ergo does. Is MassDrop considering some kind of renumeration for those of us who weren't lucky enough to not have enough parts to produce our boards?
This just happened to me too, did you ever get an answer?
Also, any one know where I can get the top screw for the posts? I was short by 1.
I got in contact with MD support and they are going to send a replacement PCB. I suggest you contact them as well; Click ME in top right, then support.
The questionable PCB from the npkc num pad drop will get tossed in the box as a bonus prize. See some previous posts recommending you don't solder any switches to it though.
Why is the PCB from NPKC questionable? I backed the drop for the switch tester that ended up adding that PCB to make it a stand alone numpad. It works great. Hell it looks amazing with the Ergodox.
I'm actually hoping for the planck to come first as at least I know it will be a good board, and I've kind of lost hope for the Ergodox Infinity as I ordered what.... 8 months ago?
Everybody who has soldered switches to it and actually attempts to use it is very frustrated by the 1 key rollover and the extremely slow input response times. If you type quickly there are missed keys all over the place so unless you do some of the modifications where you basically bypass the PCB and hand wire with an alternate controller (essentially bypassing the PCB which doesn't have much use). Unless you're saying you got it to work as a possible numpad and you can type fairly quickly in which case you might be the only one.
You may have ordered in April, but technically the drop ended in May which is the fifth month, it is now the 11th month so only about 6 months. I definitely feel your frustration though as I'm also in the last batch.
I will say the rollover was annoying. But I bought it as a switch tester and was given a PCB. I gave the PCB I received away as a gift to a friend. But this was a gift to everyone...and it is one that functions. The rollover doesnt bother me because I am not entering in digits at the speed that I type and unless I am typing with two hands it doesn't really come up.
For the numpad, if you press a key quickly multiple times, only the last keypress will register. People have also reported issues getting it to work on Mac and Linux.
It didn't end in may, the drop ran for 15 days (14 days +extended by 1) the drop opened in march and closed early-mid april
That is going to end up being frustrating. I tried it on my Windows desktop and as you can see by my picture is isn't a daily driver yet. My plan is to use it with my macbook and Dox at work.