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View Full Discussion With help from the community, we promptly realized that there was a shortage of 2 units of stabilizers that were not shipped out with the initial shipment for the Infinity ErgoDox Ergonomic Keyboard Kit drop. This was due to a packing error at our warehouse in New Jersey.
We are currently in the process of preparing the extra shipment for the 2 stabilizers at our warehouse and expect to start shipping to the members by the end of this week to meet the original expected ship date of 4/22.
We would like to apologize for the small hiccup and would like to thank the members in this drop for pointing this out to us. Thank you for your patience and understanding and expect an update from us by the end of the day Pacific Time on 4/28 or sooner if something comes up. If there is anything we can do to make your Massdrop experience better, please visit our Help Center (https://massdrop.com/helpcenter).
The original expected ship date was 4/22, not 5/22?
Weow! Amazing service guise! I'm done Massdropping. It's constant, constant bs in one form or another. Got better ways to spend my time/energy/money.
Do we need to contact support if we're missing the stabilizers, or are they being sent to everyone?
From the way the message is worded it sounds like they are sending them to everyone
Seems like the people affected had '2' marked down on the packing list for stabilizer quantity instead of 4, so they already know who got shorted.