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So do they just know which shipments are missing the stabilizers, or do we need to contact in some way?
They should know. I didn't contact them and just received an email this morning saying I was getting an Infinity Ergodox shipment. I just received the dox itself, yesterday, so I'm assuming this is for the stabs. Only thing that sucks is it's DHL again: looks like I'll be waiting another week just get a couple missing stabilizers.