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I haven't received mine yet from DHL. It was en route to the DHL distribution center on Sept 23rd, according to the tracking info, but there have been no updates since then. I'm in Canada if that helps.
I am in the same boat, in Canada too. On the first drop it sat in the DHL routing office for over a week and it looks like that is actually Canadian Customs. Then it was transferred to another shipping company in the middle of nowhere Ontario, then sat in that location for about a week. The DHL tracking was never updated after the handoff. I am hoping that the same thing is happening here and it will just show up one day. Last time took almost 3 weeks to get to me but that was near Christmas, but this time is not looking any faster.
So has it arrived for you? I'm still waiting on mine.
No. I opened a ticket with support and they are looking into it. I am still waiting for a update after they contact DHL.
It sounds like all of the Canadian shipments are lost in transit but nothing had been confirmed yet.
This, DHL really dropped the ball here.