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after 8 days between US and DE, tracking of DHL Germany went live today. strange thing: I live about 1 mile from DHL European hub but apparently it got shipped to customs office about 350 km away.
You are in better shape then I am. New Jersey -> Toronto and 2 weeks out its still saying "En route to DHL eCommerce Distribution Center" and Massdrop is just saying that it probably missed a scan. OK but all the scans? And I find it hard to believe it takes 2 weeks to go a grand total of 850KM by road (200KM direct)
yeah, ETA in 10-12 hrs (<-- so precise is DHL Germany and this max. 30 min off) ... but I will not be at home to pay the customs fees to the delivery guy, so package lands at post office, where I can pick it up the next day.
I've got the same notification from Sep 23 "En route to DHL eCommerce Distribution Center" and nothing after that. NJ -> Toronto
I'm in the same boat, NJ -> Ottawa, i've been waiting for a DHL update since the 22nd
This limbo isn't exactly encouraging considering I've got other stuff on order with Massdrop.
yippieh, package arrived. I gave the neighbors the money for customs, DHL dropped the package at my neighbors. Now I'm home and unpacking.
Montreal here....and I got my tracking info from Massdrop on Sept.22nd. DHL at the moment says "En route to DHL eCommerce Distribution Center". I called DHL after a week of this and they said that they hadn't received the package. A week later I sent massdrop an email asking for information as a week later it still said that. ....We are now more than a week after the email to massdrop and massdrop has not even replied to my email...DHL still says this.....Worst experience ever.
Any luck yet? Still nothing on my end.
Yeah, MD has said to wait the full 3wks before contacting them but seriously I'd like some more information as to what has happened here
3wks? Well that is 2 days from now (I got my shipment notice on Sept.22nd) ....and DHL status still says "En route to DHL eCommerce Distribution Center". Even if DHL received the package from MD today, it'd be another week and a half to get here. MD had said that from shipping to receiving to expect 2 to 3 weeks.
Besides from what I read here, they'll be receiving a lot of customer support requests titled "Where is my package?" within the next 4 to 5 days.
I'm actually starting to wonder if they've shipped at all to be honest. There was an update from 4 days ago stating that they were still waiting on PCB's.
On my end the tracking number no longer works. Was shipping from NJ to Toronto and shipped on the 23rd:
We wish to inform you that a number of packages may experience delayed or missing tracking information. Continue to check this tracking page for the latest update. Please accept our sincere apology for any inconvenience this may cause."
Same boat here. MD has said to wait another week when I contacted them.
Any status updates on your end?
Opened a ticket w. Massdrop and they said to reply on the 23rd if I've not heard back from them and that they're investigating.
@CptCarnage i opened a ticket with Massdrop, still no keyboard.
Open a ticket with Massdrop, thats what I did. Now the waiting process begins again I guess.