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nnc-tlb
83
Oct 6, 2016
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after 8 days between US and DE, tracking of DHL Germany went live today. strange thing: I live about 1 mile from DHL European hub but apparently it got shipped to customs office about 350 km away.
Oct 6, 2016
CptCarnage
45
Oct 6, 2016
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You are in better shape then I am. New Jersey -> Toronto and 2 weeks out its still saying "En route to DHL eCommerce Distribution Center" and Massdrop is just saying that it probably missed a scan. OK but all the scans? And I find it hard to believe it takes 2 weeks to go a grand total of 850KM by road (200KM direct)
Oct 6, 2016
nnc-tlb
83
Oct 6, 2016
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yeah, ETA in 10-12 hrs (<-- so precise is DHL Germany and this max. 30 min off) ... but I will not be at home to pay the customs fees to the delivery guy, so package lands at post office, where I can pick it up the next day.
Oct 6, 2016
Sourz
1
Oct 7, 2016
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I've got the same notification from Sep 23 "En route to DHL eCommerce Distribution Center" and nothing after that. NJ -> Toronto
Oct 7, 2016
leshow
5
Oct 7, 2016
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I'm in the same boat, NJ -> Ottawa, i've been waiting for a DHL update since the 22nd
Oct 7, 2016
CptCarnage
45
Oct 7, 2016
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This limbo isn't exactly encouraging considering I've got other stuff on order with Massdrop.
Oct 7, 2016
nnc-tlb
83
Oct 7, 2016
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yippieh, package arrived. I gave the neighbors the money for customs, DHL dropped the package at my neighbors. Now I'm home and unpacking.
Oct 7, 2016
dewmsolo
9
Oct 10, 2016
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Montreal here....and I got my tracking info from Massdrop on Sept.22nd. DHL at the moment says "En route to DHL eCommerce Distribution Center". I called DHL after a week of this and they said that they hadn't received the package. A week later I sent massdrop an email asking for information as a week later it still said that. ....We are now more than a week after the email to massdrop and massdrop has not even replied to my email...DHL still says this.....Worst experience ever.
Oct 10, 2016
CptCarnage
45
Oct 11, 2016
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Any luck yet? Still nothing on my end.
Oct 11, 2016
CptCarnage
45
Oct 11, 2016
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Yeah, MD has said to wait the full 3wks before contacting them but seriously I'd like some more information as to what has happened here
Oct 11, 2016
dewmsolo
9
Oct 11, 2016
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3wks? Well that is 2 days from now (I got my shipment notice on Sept.22nd) ....and DHL status still says "En route to DHL eCommerce Distribution Center". Even if DHL received the package from MD today, it'd be another week and a half to get here. MD had said that from shipping to receiving to expect 2 to 3 weeks.
Besides from what I read here, they'll be receiving a lot of customer support requests titled "Where is my package?" within the next 4 to 5 days.
Oct 11, 2016
CptCarnage
45
Oct 11, 2016
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I'm actually starting to wonder if they've shipped at all to be honest. There was an update from 4 days ago stating that they were still waiting on PCB's.
Oct 11, 2016
leshow
5
Oct 13, 2016
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@CptCarnage nope, nothing.
Oct 13, 2016
Sourz
1
Oct 16, 2016
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On my end the tracking number no longer works. Was shipping from NJ to Toronto and shipped on the 23rd:
"No Results
We wish to inform you that a number of packages may experience delayed or missing tracking information. Continue to check this tracking page for the latest update. Please accept our sincere apology for any inconvenience this may cause."
Oct 16, 2016
leshow
5
Oct 16, 2016
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@Sourz same here...
Oct 16, 2016
CptCarnage
45
Oct 16, 2016
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Same boat here. MD has said to wait another week when I contacted them.
Oct 16, 2016
CptCarnage
45
Oct 18, 2016
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Any status on your end?
Oct 18, 2016
CptCarnage
45
Oct 18, 2016
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Any status updates on your end?
Oct 18, 2016
Sourz
1
Oct 18, 2016
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Opened a ticket w. Massdrop and they said to reply on the 23rd if I've not heard back from them and that they're investigating.
Oct 18, 2016
leshow
5
Oct 19, 2016
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@CptCarnage i opened a ticket with Massdrop, still no keyboard.
Oct 19, 2016
leshow
5
Oct 19, 2016
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Open a ticket with Massdrop, thats what I did. Now the waiting process begins again I guess.
Oct 19, 2016
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