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notamina
6
Nov 14, 2016
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My interconnect isn't working on both sides, should I unsolder and resolder the usb leads?

Same cable works when connected directly to the computer btw.
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Nov 14, 2016
Iaeen
277
Nov 14, 2016
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Just because the cable works to the computer doesn't mean it's fully USB compliant or that it will work for the interconnect. The connection to the computer is USB 2.0, so it doesn't use all the pins that you would need for the interconnect.
I'd try the interconnect with the cables that came with the kit. If those do work, it's definitely a cable problem.
Nov 14, 2016
notamina
6
Nov 14, 2016
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many thanks,tried it and it is a cable problem. Now to find a short cable that works
Nov 14, 2016
nnc-tlb
83
Nov 15, 2016
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many people want a short cable. please report back, which cable works, thx.
Nov 15, 2016
domesdkg
9
Nov 15, 2016
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Any standard USB 3.0 cable should work, it's just important that you have all the pins. (In the picture you have a 2.0 cable) The connection to the computer is OK with only a 2.0 cable, which is confusing.
Nov 15, 2016
jbma
4
Nov 16, 2016
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I have 2 different sets of USB 3.0 cables that do not work with interconnect. What am I missing?
This cable doesn't work at all: https://www.amazon.com/Wilist-Braided-Adapter-Charging-Connector/dp/B01ILWWG1Y/ref=sr_1_4?ie=UTF8&qid=1479323640&sr=8-4&keywords=usb+c+cable+short
This cable powers one half of the board, but the interconnect doesn't work. I can plug both halves directly into the computer, but because there's no interconnect layer buttons only work on the half they are physically located on (it also takes 2 of my computer's ports to use this way): https://www.amazon.com/Cable-Matters-2-Pack-Braided-Jacket/dp/B01CRHZHSS/ref=sr_1_17?ie=UTF8&qid=1479323689&sr=8-17&keywords=usb%2Bc%2Bcable%2Bbraided&th=1
Nov 16, 2016
domesdkg
9
Nov 17, 2016
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Ah, you have the Type-C version of the ergodox? For those of us with the older board it's pretty straightforward, but for you guys it's kinda a crapshoot right now. The problem is that a lot of people are making bad Type-C cables... Some of them have the necessary pins to charge a cell phone, but not ALL of the pins, which is what you need for the interconnect.
Read this for a bit more info: http://arstechnica.com/gadgets/2015/11/google-engineer-leaves-scathing-reviews-of-dodgy-usb-type-c-cables-on-amazon/
Nov 17, 2016
notamina
6
Nov 17, 2016
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Yeah, already got bitten by Type-c hell on my Nexus 6p with non-standard type-c to type-c cables, just didn't expect the same experience on Type-C to Type-A ones.
The included ones do work but they're too long to use for the interconnect :'(
Nov 17, 2016
nnc-tlb
83
Nov 17, 2016
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already know this google guy, there was even a list of tested cables somewhere, but most of them only valid for amazon.com not amazon.de - different ASIN or really different products ?
Nov 17, 2016
nnc-tlb
83
Nov 23, 2016
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I recently bought a set of:
AUKEY USB Typ C Kabel auf USB 3.0 Nylon [5 Stk.:2M*1+1M*3+0.3M*1] USB C Ladekabel für Type C https://www.amazon.de/gp/product/B01C40D2JE/ref=oh_aui_detailpage_o03_s01?ie=UTF8&psc=1
and can report:
it works with the ergodox infinity.
Nov 23, 2016
notamina
6
Nov 24, 2016
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thanks for the heads up. I had this in my wishlist before, it's now in my cart :D
Nov 24, 2016
Xephon
13
Dec 4, 2016
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Interconnection is USB 2.0 only. If you go see the design files on github, you'll see only 4 pins of the connector is connected. This signals a USB 2.0 connection that consists of +5V, GND and 2 DATA lines. Unless they have some specific USB 3.0 controller chip somewhere on the board, a normal USB 2.0 compliant cable should work properly.
Dec 4, 2016
MRod
3
Dec 12, 2016
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I realize I'm a bit late to the game here, but after having recently looked for a shorter interconnect cable that actually worked, I wanted to add that the following 1 foot cable works for linking the two halves:
https://www.amazon.com/dp/B01809N39W/ref=cm_sw_r_cp_apa_gDVtyb7SAZDYW
I echo everything that has been said so far about shoddy or not-to-spec cables, as it took me a couple tries to find a 1 foot cable that actually worked as advertised. For what it's worth, I think a 1 foot length hits a sweet spot between being able to position the halves as wanted and also minimizing desktop cable clutter.
Dec 12, 2016
anthony.cary
122
Dec 16, 2016
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I don't believe this is accurate for the USB C version of the ErgoDox Infinity. I have ordered USB C cables that were tested and reviewed by that Google engineer, Benson Leung, as being 100% compliant with USB C spec. However, they are USB 2.0, not USB 3.0. They exhibit the exact issue as @notamina reports - they work fine between the keyboard and PC, but do not work as an interconnect.
For the USB C version of the Infinity, we need to verify both that the cable meets USB C spec, and that it is USB 3.0.
You can find Benson Leung's tested and recommended list of USB C to USB A cables here: https://www.amazon.com/gp/registry/wishlist/KF89JCHI0KT4/ref=pdp_new_wl
Dec 16, 2016
Xephon
13
Dec 16, 2016
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My observation is only based on pcb pin outs. It is very likely the firmware part is not USB compliant.
If I'm remembering correctly, the firmware indicates the interconnect is anti ally using serial protocol. This may mean they are using some kind of serial wrapper thus not compliant.
Dec 16, 2016
Iaeen
277
Dec 16, 2016
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The interconnect does not use USB protocol, but it does use USB 3 pins. You definitely need USB 3 compliant cables for it to work.
The connection between the the keyboard and computer uses USB 2 protocol, so you can sometimes get by with non-compliant cables.
Dec 16, 2016
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