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My interconnect isn't working on both sides, should I unsolder and resolder the usb leads?
Same cable works when connected directly to the computer btw.
Just because the cable works to the computer doesn't mean it's fully USB compliant or that it will work for the interconnect. The connection to the computer is USB 2.0, so it doesn't use all the pins that you would need for the interconnect.
I'd try the interconnect with the cables that came with the kit. If those do work, it's definitely a cable problem.
many thanks,tried it and it is a cable problem. Now to find a short cable that works
many people want a short cable. please report back, which cable works, thx.
Any standard USB 3.0 cable should work, it's just important that you have all the pins. (In the picture you have a 2.0 cable) The connection to the computer is OK with only a 2.0 cable, which is confusing.
Yeah, already got bitten by Type-c hell on my Nexus 6p with non-standard type-c to type-c cables, just didn't expect the same experience on Type-C to Type-A ones.
The included ones do work but they're too long to use for the interconnect :'(
already know this google guy, there was even a list of tested cables somewhere, but most of them only valid for amazon.com not amazon.de - different ASIN or really different products ?
thanks for the heads up. I had this in my wishlist before, it's now in my cart :D
Interconnection is USB 2.0 only. If you go see the design files on github, you'll see only 4 pins of the connector is connected. This signals a USB 2.0 connection that consists of +5V, GND and 2 DATA lines. Unless they have some specific USB 3.0 controller chip somewhere on the board, a normal USB 2.0 compliant cable should work properly.
I realize I'm a bit late to the game here, but after having recently looked for a shorter interconnect cable that actually worked, I wanted to add that the following 1 foot cable works for linking the two halves:
I echo everything that has been said so far about shoddy or not-to-spec cables, as it took me a couple tries to find a 1 foot cable that actually worked as advertised. For what it's worth, I think a 1 foot length hits a sweet spot between being able to position the halves as wanted and also minimizing desktop cable clutter.
I don't believe this is accurate for the USB C version of the ErgoDox Infinity. I have ordered USB C cables that were tested and reviewed by that Google engineer, Benson Leung, as being 100% compliant with USB C spec. However, they are USB 2.0, not USB 3.0. They exhibit the exact issue as @notamina reports - they work fine between the keyboard and PC, but do not work as an interconnect.
For the USB C version of the Infinity, we need to verify both that the cable meets USB C spec, and that it is USB 3.0.
You can find Benson Leung's tested and recommended list of USB C to USB A cables here:
My observation is only based on pcb pin outs. It is very likely the firmware part is not USB compliant.
If I'm remembering correctly, the firmware indicates the interconnect is anti ally using serial protocol. This may mean they are using some kind of serial wrapper thus not compliant.
The interconnect does not use USB protocol, but it does use USB 3 pins. You definitely need USB 3 compliant cables for it to work.
The connection between the the keyboard and computer uses USB 2 protocol, so you can sometimes get by with non-compliant cables.