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Showing 1 of 185 conversations about:
Bradical
4
Oct 8, 2016
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I ordered a framed poster and received a rolled poster with no frame, even though I paid the additional $30 for the frame. I've had several e-mail exchanges with customer support with no success so far. Customer support wanted me to send photos of what I received so they could help me. Really? You don't know what you sent me? And when does a customer have to prove, through photos, what they did or did not receive? This is unacceptable. I just want my order made proper.
InkedandScreened-Support
765
Inked & Screened
Oct 13, 2016
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BradicalBradical,
I am very sorry for that oversight. It is hard to say what happened but it this would have been our fault and not Massdrop. Inked and Screened ships all orders directly to all customers. Due to this system Massdrop customer support only has access to the tracking number and your order information. It sounds like this was an oversight on my part. Please email Eli and customer support with your order ID and reference this post. I will personally check what shipped and get the correct frame shipped out ASAP.
Finally, please excuse the late reply and general oversight. We have moved locations and are scrambling to catch up due to some issues with our move and new location. Rest assured we will get you all settled as soon as we get the order ID from Massdrop customer support. Massdrop is just following standard protocol as we ask them to always send us an image of any customer issues so we can physically see the issue and do our best to make adjustments so we do not repeat any mistakes. In this case the picture is not necessary on my side.
I am very sorry for that oversight. It is hard to say what happened but it this would have been our fault and not Massdrop. Inked and Screened ships all orders directly to all customers. Due to this system Massdrop customer support only has access to the tracking number and your order information. It sounds like this was an oversight on my part. Please email Eli and customer support with your order ID and reference this post. I will personally check what shipped and get the correct frame shipped out ASAP.
Finally, please excuse the late reply and general oversight. We have moved locations and are scrambling to catch up due to some issues with our move and new location. Rest assured we will get you all settled as soon as we get the order ID from Massdrop customer support. Massdrop is just following standard protocol as we ask them to always send us an image of any customer issues so we can physically see the issue and do our best to make adjustments so we do not repeat any mistakes. In this case the picture is not necessary on my side.
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