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z3nger
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Mar 31, 2017
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I'd like to append to my previous comment with an update. Apparently once the drop ends any comments on here do not get forwarded to the I&S guys. I contacted them directly and explained my problems (clock arrived kind of damaged and was not very well made), and they apologized and immediately sent out a new clock. The packaging didn't change so the chance of it being damaged is still very high, but I was lucky enough to receive a much better made clock and the communication was very quick. They seem very committed to customer satisfaction and are willing to do what it takes to make unsatisfied customers happy. They seem like genuinely good ppl with a passion for what they do. Sometimes unfortunate miscommunication and process get in the way, but if you're interested in their work, maybe do give them a try!
Mar 31, 2017
z3ngerthanks for the kind words, to reiterate your point I only now just saw this comment 27 weeks later as I had to specifically search for this listing to see if there was any activity. I hope to work on some type of vendor portal with Massdrop to make it a little easier to keep track of questions and comments. - Alex
Oct 7, 2017
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