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Showing 1 of 31 conversations about:
Tickinggnome2
1
Nov 19, 2014
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Mark
3186
Admin User
Nov 19, 2014
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Tickinggnome2Support will get you sorted out. They have an email queue and we typically get back to people within 48 hours. Don't worry, you will not be stuck with the wrong boots!
Tickinggnome2
1
Nov 19, 2014
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MarkOK, thanks Mark. I appreciate the prompt reply. I've been happy with Massdrop so far, but I was concerned because of the standing policy of no returns. I'll wait to hear from support for now.
Mark
3186
Admin User
Nov 19, 2014
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Tickinggnome2No returns only applies to if you "don't like it". If the wrong product, or wrong size was shipped to you in error, we'll absolutely fix the problem or at least refund you.
If you ordered the wrong size, or don't like the product because it wasn't what you expected, then it's basically tough luck...!
If you ordered the wrong size, or don't like the product because it wasn't what you expected, then it's basically tough luck...!
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I've already emailed support, but it's been over a day and I haven't heard anything. Is there anything else I can do, or am I just stuck with the wrong boots?