Final Update.
My Ironate has arrived yesterday. So this is the trip.
March 2, order confirmed
March 13, I sent mail-they replied me
March 25, I requested a refund via Paypal
March 27, Shipment confirmed
April 2, Ironate has arrived (after 1 month)
Update. After I have contacted Paypal for refund I received new email (few hours ago)
"Your shipment is confirmed
We've accepted your order, and we're getting it ready. Come back to this page for updates on your shipment status.
GLS tracking number:
xxxxxxxxxx"
I really don't know what's happening ....
March 2, order confirmed
March 13, I sent mail-they replied me
March 25, I requested a refund via Paypal
March 27, Shipment confirmed
DO NOT BUY THIS PRODUCT - YOU WON’T RECIEVE ANYTHING.
I ordered an Ironate on 17th February with plenty of time for it to ship to the UK (within 3-5 days according to their website) ready for my father’s birthday at the end of March. It’s now the 24th of March and i’ve received nothing except a bullsh*t email saying that “the item was dispatched, but there was a problem with delivery” - Sašo promised me another was on it’s way - that was almost 2 weeks ago.
I am convinced that Ironate cannot fulfil it’s orders and is now simply a sham company. I’m just glad I paid via PayPal and have now opened a dispute to get my money back.
Dear all, I see that you made these discussions several weeks ago...Is there somebody that recently buy ironate? I bought it 1 week ago, but i haven't feedback from seller. Do you know the shipment time? On website I read about an express delibery in 3-5 days...Thanks to everybody.
xforestUpdate. They contacted me. Here their answer "We had some problems with our shipping service for EU customers in the past weeks. Unfortunately, your order is stuck in the warehouse. We can send out the order today with a different courier or we can offer you a full refund."
They send the item in the next days, shipment time usually takes 2 to 4 working days.
Hi there
ive tried to contact Ironate several times as i bought the pizza Ironate on the website on oct 20th and still have received it. Haven’t heard back?
Hey,
i ordered mine oct 20th 2018.
still have not heard anything. Doesn’t seem like there has been any activity from them for over a year :( when searching on social media (instagram)
should have looked into this beforehand but didn’t think to.
my credit card has been charged already as well.
not sure who to report this to.
Thehonk@Mariachiara
Edit: Bank or PayPal* depending on what all you used of course. PayPal may be the better first option if it applies.
Yall have the patience of God's! I'd recommend contacting your banks, explaining the situation and look into getting your money back. Then go ahead and report them to the BBB. Companies could not care less about their customers now and days, but money sure as hell still talks :)
If there are issues with retailers I usually attempt to contact them a day after the expected arrival date(assuming there's no tracking info). A week from there, and no response, and I'm getting my money back, and doing what I can to make sure others don't get scammed :D
Best of luck!
Good Afternoon,
Can I have the dimensions of Ironate please, it is specified no where on the official website. And is your product still in production?
Thank you