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Showing 1 of 16 conversations about:
Isacord Thread Set of 36 & Holder
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JoanKA
0
Apr 24, 2018
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My thread box arrived damaged and unusable because it wasn't packed properly--the shipping box was not damaged. Notified Massdrop TWICE and have not gotten a reply. Very disappointed!
Apr 24, 2018
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SandyLucas
771
Apr 24, 2018
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JoanKAHi JoanKA, I'm sorry you received a damaged product - that's so disappointing. I flagged your comment to the CS team so they can look into it and reply to you.
Apr 24, 2018
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SandyLucas
771
Apr 24, 2018
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JoanKAHi JoanKA, Please check your spam or junk folder. Customer support noted that they have replied to you and that sometimes their emails go to people's spam folders.
Apr 24, 2018
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JoanKA
0
Apr 25, 2018
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SandyLucasI check my spam folder daily. I did not receive the customer support email. Please have them resend it.
Apr 25, 2018
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JoanKA
0
Apr 27, 2018
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SandyLucasHi Sandy, I'm still waiting for customer support to contact me and have religiously checked my spam folder daily. So far, I have NOT been contacted. Please advise.
Apr 27, 2018
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SandyLucas
771
Apr 27, 2018
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JoanKAHi JoanKA, I'm not sure what's going on. I know the CS contact has said they hav sent numerous emails. Let me see if there's another way for them to get ahold of you without you having to share your personal information here. I'll post back shortly.
Apr 27, 2018
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SandyLucas
771
Apr 27, 2018
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JoanKAI just sent you an email from my email account. Can you please check to see if you received it?
Apr 27, 2018
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SandyLucas
771
Apr 27, 2018
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SandyLucasThe email I just sent bounced back. It appears the email address we have on file is not current. Can you please email me at sandy.lucas@massdrop.com so we can get your correct email? Thanks!
Apr 27, 2018
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