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icedtia
35
Nov 2, 2016
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I opened a support case about this 12 days ago and have not yet gotten a response. Has anyone heard how this is going to be resolved? I understand that mistakes happen, but I'd just like to know what the plan is. Joinhandmade is saying they can't help and that we need to go through Massdrop and Massdrop isn't responding. :(
Nov 2, 2016
Waah
390
Nov 2, 2016
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From the response I've received from MD (and joinhandmade according to a few posts before this one), they're working on a solution for everybody affected as opposed to handling it case by case.
Realistically, it'll either be a bunch of refunds or another significant wait for replacements. So any response you'd receive won't be any new information.
Nov 2, 2016
icedtia
35
Nov 2, 2016
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But I still feel like it's bad practice to not respond to support tickets for almost two weeks. Not everyone has time to scour the comments hear looking for some update. Even a simple "We're in the process of working with Joinhandmade to get this resolved! Expect an update from us in the next X days." would be something.
Nov 2, 2016
Waah
390
Nov 2, 2016
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Yeah, not disagreeing with you by any means. Doesn't help that the infinite scrolling discussion layout with no search function is a thing.
Edit: Perhaps an option to get email alerts from original posts (therefore excluding replies they make to other posts) made by the vendor of drop(s) the user joined would help a bit?
Nov 2, 2016
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