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SpencerL
2400
keeb weeb
Apr 24, 2020
Locked
4/24 Update: Getting a lot of people tagging me and asking me where their orders is. I've checked in with our Logistics team and have been informed that the trays have arrived to our warehouse not properly labeled. They will need to be repackaged correctly before shipping to you guys. This hopefully will be finished by the end of next week (considering how many people joined the GB) - thanks for your patience guys!
Gottschalk
7
May 12, 2020
And you do you, keep being toxic.
Trackball
67
May 12, 2020
Lol. Grow up.
Hi everyone, We’d like to offer our apologies for the lackluster experience with this run and thank all of you so much for your patience regarding delays we’re experiencing in getting these trays shipped. We were hoping to get these shipped to your doors in April as initially expected, however, we ran into a few issues that inevitably led to where we are now, which we’ve detailed below. Hopefully, this sheds more light on where we are now and what happens next.  JTK produced the trays on time, as promised, however, when we placed the order, they did not have the prerequisite wholesale export documentation in order to ship it to our New Jersey warehouse. As a result, we needed to ship directly to customers from a warehouse in China. In pre-COVID days, the costs of this were in the neighborhood of $3/package. In the post-COVID world, the quotes we are seeing are for $45/package with significant delays and shipping times. This is due to the fact that a large amount of consumer parcel shipments are carried on passenger aircraft that are no longer flying between China and the USA. We've now arranged for an ocean liner to bring the trays to our warehouse in New Jersey.  We greatly apologize for the inconvenience with this run. As a token of our appreciation for your patience, we’ve given everyone a $20 credit in their account. The bulk shipment is scheduled to arrive at our New Jersey warehouse in mid-July, and at that time we’ll ship everyone’s orders out. Once we have a better idea of when these trays will ship, we’ll be sure to reach out with this information. If you no longer want your trays, this run is open for cancellations via your Transactions page (www.drop.com/transactions).  If you decide to cancel, you will still get to keep your $20 credit. Thank you so much for bearing with us thus far. We look forward to getting these into your hands as soon as we can.
Domantass
48
Jul 27, 2020
Hi, thanks for information, but where to get $20 credit? I ordered these and still waiting for receiving the product. Didn't get that credit
(Edited)
phinix
190
Jul 28, 2020
These are added as your rewards points/credit - if you didn't get it, you should contact support.
Happy Friday everyone! I'm excited to introduce the availability of the new JTK Max trays in this drop. This is the first opportunity for people to purchase these new products outside of China! The Max size are ideal to fit SA keycap sets (which have been a resounding desire in the community for a while now), however they have been tested with MT3 as well. Because these trays have been designed specifically for the tolerances of JTK profile sets - HSA, CA, the tolerance and tightness of the rows may be a little tight for other sets. Each manufacturer makes keycaps of various thickness and shape, so the trays may not be 100% suitable for all keycaps. However having the trays hold keycaps tight rather than loose will avoid the caps sliding around and knocking with each other. SP SA keycaps fit snug and perfectly in the max sie, however MT3 - on some rows, do not sit flush. I've attached some images where the keycaps sit somewhat diagonally, but the lid still closes perfectly.
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I've been informed from JTK that the same problem happens with DSA as well, due to the large surface area of the keycap. They can still be stored, just at a slope. Shipping cost for these trays will be slightly higher compared to most other drops, due to the product's dimensions and necessity to pack them well during shipment. If you have any questions, please tag me and ask away!
Juka
178
Feb 1, 2020
The description says "Made from durable polycarbonate" but then you say it needs extra packing. So I wasn't sure what the actual plastic is like. "I would imagine any plastic would crack or dent if dropped at a 1 meter height." There is so many different types of plastics. Pelican cases are plastic and those are quite tanky.
Rhymenocerus
23
Feb 1, 2020
Just to confirm, will all rows of a gmk set lie flat within the Max? Thanks!
Aerysten
33
Nov 20, 2020
Why are these now being sold as individual for the standard when other places sell it as a double pack for $15? Seems a bit odd.
AiDev
166
Nov 22, 2020
Comment hidden
help
Aerysten
33
Nov 24, 2020
You can, and then you end up with $50 shipping on top so it’s a wash.
ackzot
42
May 13, 2020
@SpencerL I think its understandable with the current environment there would be delays, but one of the best things any vendor can do is communicate and update. If the last update was 2 weeks ago, would be nice to get another update. even if its as simple as they are still sorting at the factory and no eta on shipping out. Peace.
LevelSteam
Jan 31, 2020
I have a few of these from various JTK sets I've bought and they're nice, but I feel like $20+ and then shipping is pretty steep for what these are.
The Max has currently only been available overseas in China so far, and I've worked with JTK about having the best prices. Shipping has been the main issue why he hasn't sold in the states or internationally yet because the trays (especially max size) are huge and need to be packaged carefully to avoid being cracked or broken.
MisterHockey
80
May 29, 2020
Still waiting on a shipment notification. It has been over a month and half since these arrived the Drop warehouse...
ackzot
42
May 29, 2020
im still waiting for my shipping notification. glad to see others got the notification. hope it doesnt take too much more time.
MisterHockey
80
Jun 9, 2020
Still no shipment notification. This is beyond ridiculous now.
NinjamanAway
85
May 21, 2020
Almost a month after the last update and still nothing. It's already going to take several weeks to arrive when it does ship. The lack of communication about the delays is not good enough, I really shouldn't have to visit the product discussion every week or so to find out what's happening. Like any of the other delayed products I've experienced, updates should be emailed to us.
tom.swartz07
22
May 22, 2020
Hard agree. I emailed Drop support about this asking for an update, and (similarly) there's been delays in replies. Full understanding that the situations are tight right now, but an update would be appreciated. One doesn't even need to be in an office to make such a post
Izey
21
Mar 20, 2021
Izey
21
Apr 29, 2021
I have found a vendor which is also selling JTK 2 set keycap trays for cheaper than Drop’s single keycap tray. https://mkultra.click/jtk-keycap-trays
TenicioBelDoro
61
Apr 29, 2021
Thanks, yeah, MKUltra is great.
21SOLO
9
May 26, 2020
I've been quietly reading the responses from other members here and I've been trying to determine how I feel about everything. I think I've figured it out. I am an understanding and patient individual. I can understand that there will be delays with any group-buy / order, especially now with COVID-19. As a result, I am also very patient because I have that understanding. However, an update would be nice. Even if the update was as simple as their previous e-mail to me, which stated "Due do an unexpected delay, these orders may ship later than the original estimated ship date. Our apologies for any inconvenience. If we find that the drop is going to be delayed more than 30 days, we will let you know." This e-mail was sent on April 03, 2020 - which was well over 30 days ago. As stated, "we will let you know," from this alone I would expect a company as reputable as Drop would be true to their word. And if the other members decide to flame me, please understand that I am not mad, or angry, or upset. I'm just curious where the current status is.
(Edited)
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