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Dec 24, 2014
I purchased this from what I believe to be the 2nd iteration of this drop. There was an issue with my order, and I contacted support. Henry Vu contacted me back regarding my issue and over a string of ~ 20 emails, worked with me to resolve it. At no point in time did I get the feeling Henry was not determined to resolve the issue or at the very least attain my satisfaction. That is pretty much what I look for in customer service.
I know I hear complaints here and there about Massdrop (and I'm sure some are very valid), but I just came here to say they treated me well, fair, and responded promptly to my requests.
Thank you MD, I have, and will continue to do business here, especially if I know the support team is the likes of Henry Vu.
Dec 24, 2014
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