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nelson
5276
Apr 1, 2015
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We hate to be the bearers of bad news, but unfortunately, there has been a delay for the remaining Poker II keyboard orders.
Despite the pick up schedule we were promised, the keyboards were not ready for pick up. The factory was unable to put the keyboards into production due to the continual supply shortage, and we were kept in the dark of this development until now.
This supply shortage on components is also why the Poker II is completely out of stock everywhere else. We've been in communication with our contacts at Vortex, iKBC, and the factory, and no one is able to commit to an updated shipment schedule for the remaining order at the moment, but we were told to expect everything to be ready within 2-3 weeks.
We understand the extended delay is very undesirable, and we sincerely apologize for the inconvenience and trouble. Even though this isn't something we could've anticipated, we were able to talk to the vendor and reach an agreement due to the support the community has shown the vendor in the past and would like to offer a 10 dollars partial refund for each order of the keyboard affected by this delay as a gesture of appreciation for your patience.
If you prefer to not wait for your order, please contact us at Massdrop Support, and we'll take care of your request right away. We will also apply a 10 dollars credit for your future order.
Thanks for your patience and expect an update from us on 4/14 or sooner.
Apr 1, 2015
movingtheground
21
Apr 1, 2015
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nelsonIs this $10 partial refund in addition to the $10 partial refund that was promised on 3/13? I've yet to see that one.
Apr 1, 2015
nelson
5276
Apr 2, 2015
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movingtheground@movingtheground, it's the same $10 dollars partial refund.
I see your refund was applied on 3/13 back to your original payment method. If you don't see it, be sure to contact Massdrop Support, and we'll look into that for you.
Apr 2, 2015
Whitney
18
Apr 2, 2015
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nelsonThan what's the point of mentioning it. You have already mentioned that in the previous post. Mentioning again just caused confusion.
Apr 2, 2015
Yazzz
12
Apr 2, 2015
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nelsonIs this a second $10 credit, or the same one from earlier?
Apr 2, 2015
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