KBT Pure Pro Mechanical Keyboard Discussions | Drop

KBT Pure Pro Mechanical Keyboard

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Nataq

Sep 1, 2013

Wow very disapointed by how customers are treated here. At least they could put our order on hold until they can fulfill or something. I cant even change my order to Shinethrough ABS cause I have brown switch in my order and they also show SOLD OUT and block me from doing any change. I am very disappointed by massdrop here. PS. I have sold my other MKB for this one for blue leds... wow... Edit: after email sent to Nelson, he updated my order with shinethrough abs keycaps. thanks

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rollover

Sep 1, 2013

NataqMassdrop will work this all out in time, I am also disappointed by the orange being the only option on this drop and have the same problem with the option dialogs. I have been in a number of these drops and I can confidently tell you that they will work all these wrinkles out for you just email them and tell them you want the ABS, it will not be a problem! If you don't want orange email them they will cancel and there will be other drops of this I am sure.

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steve

330

CEO

Sep 1, 2013

NataqHey there - sorry to hear that you're having some difficulties with your order. I can assure you that we can cancel or change your order anytime before the drop is done without any issues. Email support@massdrop.com and they'll take care of you. We'll also be posting a more detailed update as to what's going on with the switch/LED limitations soon.

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Sep 1, 2013

NataqHey @Nataq Just took care of that change for you :)

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Diamond5299

Sep 1, 2013

nelson...

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Sep 1, 2013

Diamond5299Hey @Diamond5299 To be fair, @Nataq emailed me early this morning, and I actually took care of his request before I saw his comment here. Certainly feel free to email me if there's anything I can help you with, I'll take care of it as quickly as I can :)

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Diamond5299

Sep 1, 2013

nelsonMy email this morning went where? And my message below that was not answered? Thank you so much. For the third time, cancel my order.

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Dandon

Sep 1, 2013

nelsonHi @nelson, I didn't receive any email. Can I assume that my order is still okay? I placed one for brown and orange with blank PBT caps.

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Sep 2, 2013

DandonYup, your order looks good :)

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Sep 2, 2013

Diamond5299Sorry @Diamond5299 I didn't have access to support@massdrop.com until a bit earlier, and thus wasn't able to respond to your email in time. It's a long weekend after all, but we are still working around the clock here to make sure everyone are taken care of. In any case, I have taken care of your request now!

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