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seenypaul
Aug 17, 2017
Massdrop: once again there is no indication of an applicable manufacturer's warranty in the drop description as Massdrop's Terms state there will be if such a warranty is in force. Please consistently adhere to your own Terms so that we know the conditions under which we may be considering our purchases.
https://www.massdrop.com/terms
"RETURN POLICY - EFFECTIVE JANUARY 3, 2017 Some products purchased on Massdrop come with a manufacturer's warranty. These products will have the manufacturer warranty listed on the drop page. Products purchased on Massdrop that do not come with a manufacturer's warranty will be subject to a 30-day return policy detailed below. In the event a product exhibits a manufacturing defect or arrives damaged, Massdrop will allow members to return their product for a full refund. The issue must be reported to Massdrop Support no more than 30 days after the item is received. Claims submitted beyond this 30-day period will not be eligible for return. No replacements will be sourced."
seenypaul
Aug 17, 2017
seenypaulAnd here is part of the slippery slope of Massdrop's approach to warranties: https://www.kelty.com/warranty/
"...Kelty’s Limited Warranty applies only to Kelty brand products purchased and used in the United States and products specifically authorized by Kelty for retail sale in Canada..."
Just thinking about that video posted earlier of this tent being used in Iceland, and also noting that Massdrop has not limited sale of this drop geographically...
DannyMilks
4557
Aug 17, 2017
seenypaulAll Kelty products come directly from Kelty and are fully covered by their warranty. If you buy it here and take it to Iceland, why wouldn't it still be covered by Kelty? If you live in Iceland and order it from a US-based site, why does it matter if you get it from Kelty, Amazon or Massdrop? I'm getting the feeling that you suspect the worst of us, but I know we can do better about consistently posting when the warranty is included (which is most products). Thanks for bringing up the issue!
Fuckenjames
17
Aug 17, 2017
DannyMilksThe warranty states "used in the United States", Kelty is saying they may not cover products used outside the US. seenypaul is saying Massdrop may be selling to customers outside the US, who would use the products outside the US.
seenypaul
Aug 17, 2017
DannyMilksI repeat, with added emphasis: ""...Kelty’s Limited Warranty APPLIES ONLY TO Kelty brand products PURCHASED AND USED IN THE UNITED STATES AND PRODUCTS SPECIFICALLY AUTHORIZED BY KELTY FOR RETAIL SALE IN CANADA..."
This is Kelty's warranty language, directly from their website. It is not something I have made up to try to tear down Massdrop.
Since Massdrop deals with customers internationally, this seems like pretty crucial information. Maybe Kelty knows something about how their materials will perform in other geographical areas such as Iceland that would impact what they otherwise offer as a lifetime warranty on their tents, I don't know - but maybe they do know.
As to your innuendo, I have a pretty significant purchase history with Massdrop to contradict it. But I am continuing to grow more concerned about what I have seen as a pattern of carelessness on the part of Massdrop in the way drops are presented to customers. Yes, I do have a pretty good sense for caveat emptor. It's saved my bacon more than a few times when it kicks in and sets off alarm bells.
BlueCrowned
5305
Aug 28, 2017
seenypaulIsn't up to the consumer to do their research and make an informed decision? You'd think someone living in Iceland would be taking that risk knowingly??
seenypaul
Oct 18, 2017
BlueCrownedOkay, sure. Here is the starting point of the consumers' research if they are considering buying this tent so that they may make an informed decision. As cited and linked earlier in the thread, Kelty's own warranty may be void if you purchase or use a Kelty product outside the United States. Further, the description of this drop (still, two months after I brought this up,) contains no language regarding warranty coverage by the manufacturer. Therefore, according to Massdrop's policy also cited and linked earlier in this thread, this product may only be covered by Massdrop's 30 day return policy. You are so informed. Caveat emptor.
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