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For defective and warranty claims, this particular vendor asks that members contact their Customer Support directly: sales@kentwang.com
Please tell them you purchased your item from Massdrop and have your transaction ID and proof of purchase ready. You can download a digital copy of your receipt via the Transactions page in your Massdrop account.
If for some reason they are unable to assist you, please contact us and we can determine what the next steps will be moving forward.
Thank you, Harley
And so it begins.....