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Showing 1 of 85 conversations about:
Steven_KentWang
12
Kent Wang
Apr 19, 2018
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Hi everyone! :) Steven from KW checking in. Did everyone get their umbrellas?
EwenFR
241
Apr 23, 2018
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Steven_KentWangAs far as I'm concerned, nothing yet.
Tried to cancel my order on March 24th, MD refused arguing that it was about to ship.
I received a shipping notification on April 9th, the tracking corresponds to a package shipped on April 4th and the last info is on April 7th "In Transit to Next Facility".
Acccording to MD there's no problem, but 16 days that's more than the usual delivery time between USA and France.
The drop was already 1 month late, I would have preferred infos than what appears to be a phoney tracking.
GarethJPrice
17
Apr 24, 2018
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Steven_KentWangHi Steven,
It was my first day to use the umbrella today, and unfortunately it leaked! Not just leaking at the seams, but all throughout the panes. It's very disappointing.
It was my first day to use the umbrella today, and unfortunately it leaked! Not just leaking at the seams, but all throughout the panes. It's very disappointing.
KentWang
372
Kent Wang
May 1, 2020
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GarethJPriceDid you get in touch with us about that? I'm sure it must be a defect in the fabric. Please email us at sales@kentwang.com and we'll arrange a repair or replacement for you. We stand behind all our products.
Sorry we've only just now seen your comment. We've asked Drop to implement a function to notify us of comments and reviews but they haven't gotten around to it.
KentWang
372
Kent Wang
May 1, 2020
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EwenFRDid you end up receiving your umbrella? We shipped to Drop on time. International shipments can often be delayed by customs; unfortunately there's nothing anyone can do about that.
Sorry we've only just now seen your comment. We've asked Drop to implement a function to notify us of comments and reviews but they haven't gotten around to it.
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