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Showing 1 of 61 conversations about:
Kavik
5531
Sep 15, 2019
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So, that's interesting...
On 09/10 the description still said this had a SpeedSafe assisted opener.
So this makes 2 times now that the product description on this knife was changed during live drops.
Hope everyone who joined this time takes note, and contacts support about it.
glennac
1363
Sep 23, 2019
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KavikTyler (Drop Community Support)
Sep 10, 1:25 PM PDT
Hello Glenn,
Tyler here with Drop Community Support, thanks for reaching out today! I understand you've noticed an inconsistency on the KERSHAW COPPER NATRIX FOLDING KNIFE product run page, thank you very much for letting me know. I'm happy to look into this for you.
I'm forwarding the information you provided to my colleague for further review and asking if they can make the suggested correction. Once I hear anything I will pass that information on to you as soon as possible.
We greatly appreciate your feedback and are always looking for ways to improve our platform and user experience. I've passed along this feedback about the constant Spec errors on product run pages and your suggestion to employ a dedicated knife expert that can handle negotiations, co-labs, and oversee the listings to the Drop team for further review and consideration.
I thank you very much for all your patience and understanding on this matter, feel free to reach out with any questions or concerns and I'm happy to help!
Best Regards,
Tyler
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Sep 10, 8:30 AM PDT Folks, With all the grief you have received regarding the incorrect Specs on the Copper Natrix knife, you still don’t have it fixed. The listing Description states: “ Because the blade is propelled by the SpeedSafe opening system, it opens fast and smooth.” Wrong. This knife has never employed a SpeedSafe system. Please remove that line in the Description. https://drop.com/buy/kershaw-copper-natrix-folding-knife?sort=latest#overview Also, whoever is editing your knife listings doesn’t know knives. Please, please, please, employ a dedicated knife expert that can handle negotiations, co-labs, and oversee the listings. The constant Spec errors are increasingly annoying to potential buyers and a black eye for Drop which comes off as incompetent. I really want you folks to succeed. But Drop is sometimes regarded as a joke because of all of the inaccurate listings and lack of deals. Thanks Glenn
Sep 10, 8:30 AM PDT Folks, With all the grief you have received regarding the incorrect Specs on the Copper Natrix knife, you still don’t have it fixed. The listing Description states: “ Because the blade is propelled by the SpeedSafe opening system, it opens fast and smooth.” Wrong. This knife has never employed a SpeedSafe system. Please remove that line in the Description. https://drop.com/buy/kershaw-copper-natrix-folding-knife?sort=latest#overview Also, whoever is editing your knife listings doesn’t know knives. Please, please, please, employ a dedicated knife expert that can handle negotiations, co-labs, and oversee the listings. The constant Spec errors are increasingly annoying to potential buyers and a black eye for Drop which comes off as incompetent. I really want you folks to succeed. But Drop is sometimes regarded as a joke because of all of the inaccurate listings and lack of deals. Thanks Glenn
Kavik
5531
Sep 23, 2019
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glennacI mean, it's good that they finally fixed it.....but sad that they still don't understand why you can't just change specs and descriptions in the middle of a drop, after units have sold. It's been explained to them sooooo many times in relation to this drop and others, in the comments, in service tickets, in Slack.
And they just continue to ignore the fact that they're breaking laws by doing so.
I don't think I've ever dealt with another retailer who has such a complete lack of respect for their customers, who still somehow (almost miraculously) manages to keep a loyal customer base.
The mind boggles 🤔
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