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rcook55
Dec 23, 2019
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So after emailing support for 2 weeks only to be told that they are 'checking with their colleague' and that they are 'looking into this', I filed a dispute w/ PayPal. I suggest everyone else do as well. All I want is a legitimate explanation as to why and when it will ship but when all I get is the run around I'm going to do whatever I have at my disposal to make sure this doesn't go unnoticed. Drop, I ordered on 11/18, estimated shipping was 12/11 and it's now 12/23 and we've had zero updates. In today's connected world there is no way that you can't have any status updates that you can relay to assuage this. Couple this with the fact that we could have ordered the same knife from Amazon for $3 more and had it delivered in 2 days you really messed up. Make this right, give us some update and I'll even cancel my dispute.
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Dec 23, 2019
rcook55
Dec 26, 2019
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rcook55So I did actually get an answer from support, it's not a good answer mind, but an answer: Hi Rob,

My name is Jenny and I'm an Account Security Manager with Drop. I'm happy to assist you with your request!

Firstly, I like to apologize for the delay in the product shipping out on time. As a token of our apologies, I have added a $10.00 credit to your Drop account. It will remain active for a year, during checkout it will automatically apply as a discount the next time you join a run, and any left over credit will likewise be applied to any subsequent orders until all of the credit is used.

I looked into the issue and see that our shipping labels have been provided to the vendor. They have received them and will be dropshipping the packages as soon as possible. I expect for the packages to begin shipping out some time this week, if not, early next week. However, I do understand the frustration that this situation has caused. Once you have received the product, I can provide a prepaid RMA label to you to return it back for a full refund.

Would this option work for you?

Best,
Jenny To which I replied: Rob Cook
Wed 12/25/2019 9:17 AM
The preferred option would be a full refund so I can simply re-order from Amazon. Obviously once I get the knife, regardless of whom I get it from, I'll keep it. 

If offering a full refund no is not an option the other acceptable option would be a public explanation and apology on the Zing page explaining why Drop screwed this up. So Drop, ball is in your court, we all await your explanation, and yet I'm sure to a person, none of us actually expect one.
Dec 26, 2019
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