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brofeelgood
11
Dec 17, 2019
Expected ship date was 11 Dec 2019, but nothing's been done for a week. Can someone provide an update on the shipping progress?
hockey_stump
9
Dec 17, 2019
brofeelgoodSame issue with mine- I sent a inquiry into support ¯\_(ツ)_/¯
willowhaven
14
Dec 18, 2019
brofeelgoodSame here, no info and no knife. Update please
rcook55
Dec 18, 2019
hockey_stumpI've been in contact with support for over a week. They are "diligently looking into it!". They don't have a damn clue. This worst part is that you can't cancel the order, or they are lying to me, and I can't dispute anything with my bank as I haven't been charged yet. This was my first Drop, had I know what I was getting into I would have just bought it from Amazon, paid $5 more and got it in two days. The reduction in price from Drop is not worth the month wait -- I placed my order on Nov. 18th...
NanB
0
Dec 19, 2019
rcook55I was charged around Thanksgiving, but haven't heard anything since.
rcook55
Dec 19, 2019
NanBDouble check that, I attempted to open a dispute with my bank and I couldn't because there wasn't a charge.
NanB
0
Dec 19, 2019
rcook55I did. It's definitely there on Nov 21.
rcook55
Dec 19, 2019
NanBThen you at least have the option to dispute and do a chargeback, weird how I just want to be charged so I can force a refund.
Acalladem
36
Dec 22, 2019
brofeelgoodI bought this as a stocking stuffer but it seems it won't be arriving in time. Shame on this vendor I suppose. At this point I'd rather just get a refund.
hockey_stump
9
Dec 22, 2019
AcallademSame here. I paid with PayPal so I paid. I still would like the dang thing, just don’t know what to do now ¯\_(ツ)_/¯
Dionbones
0
Dec 23, 2019
brofeelgoodYeah I definitely feel played. They have to do better with communication
NanB
0
Dec 28, 2019
brofeelgoodMine is on its way and will be here on Monday.
brofeelgood
11
Dec 29, 2019
brofeelgoodI'm really happy for those that have received their shipment notifications. I'm not amongst the lucky ones, sadly. In my case, multiple exchanges have only led to more hollow claptrap about how there is no update available but the order cannot be cancelled because, by some unfathomable miracle, there is information however that the 'shipping line has manifested', whatever that's supposed to mean. Drop has done a marvellous job spinning casuistry and absolutely nothing to look after the interests of loyal customers who just want to be treated fairly and with honesty. Frustration and disappointment doesn't even begin to express what many of us have been made to go through in the last couple of weeks. It's the poorest customer service I've encountered on any online platform. So much for wanting to effectively represent communities. If that truly is the goal, then Drop you really need to buck up your ideas and sharpen up your attitude towards your customers before everyone on here loses faith completely and brings their support elsewhere.