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Showing 1 of 218 conversations about:
brofeelgood
11
Dec 17, 2019
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Expected ship date was 11 Dec 2019, but nothing's been done for a week. Can someone provide an update on the shipping progress?
hockey_stump
9
Dec 17, 2019
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brofeelgoodSame issue with mine- I sent a inquiry into support ¯\_(ツ)_/¯
rcook55
Dec 18, 2019
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hockey_stumpI've been in contact with support for over a week. They are "diligently looking into it!". They don't have a damn clue. This worst part is that you can't cancel the order, or they are lying to me, and I can't dispute anything with my bank as I haven't been charged yet.
This was my first Drop, had I know what I was getting into I would have just bought it from Amazon, paid $5 more and got it in two days. The reduction in price from Drop is not worth the month wait -- I placed my order on Nov. 18th...
rcook55
Dec 19, 2019
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NanBDouble check that, I attempted to open a dispute with my bank and I couldn't because there wasn't a charge.
rcook55
Dec 19, 2019
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NanBThen you at least have the option to dispute and do a chargeback, weird how I just want to be charged so I can force a refund.
Acalladem
36
Dec 22, 2019
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brofeelgoodI bought this as a stocking stuffer but it seems it won't be arriving in time. Shame on this vendor I suppose. At this point I'd rather just get a refund.
hockey_stump
9
Dec 22, 2019
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AcallademSame here. I paid with PayPal so I paid. I still would like the dang thing, just don’t know what to do now ¯\_(ツ)_/¯
Dionbones
0
Dec 23, 2019
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brofeelgoodYeah I definitely feel played. They have to do better with communication
brofeelgood
11
Dec 29, 2019
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brofeelgoodI'm really happy for those that have received their shipment notifications. I'm not amongst the lucky ones, sadly. In my case, multiple exchanges have only led to more hollow claptrap about how there is no update available but the order cannot be cancelled because, by some unfathomable miracle, there is information however that the 'shipping line has manifested', whatever that's supposed to mean.
Drop has done a marvellous job spinning casuistry and absolutely nothing to look after the interests of loyal customers who just want to be treated fairly and with honesty. Frustration and disappointment doesn't even begin to express what many of us have been made to go through in the last couple of weeks. It's the poorest customer service I've encountered on any online platform. So much for wanting to effectively represent communities. If that truly is the goal, then Drop you really need to buck up your ideas and sharpen up your attitude towards your customers before everyone on here loses faith completely and brings their support elsewhere.
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